Host / Hostess

Summary:  A host or hostess is responsible for greeting customers at a restaurant with a smile, welcoming them into the establishment, seating them, and providing them with a menu. They are the organizer and the first and last impression of the restaurant.  Keeping the restaurant orderly, making sure the customers are content, and keeping track of what's going on at each table are just some of the ways a host or hostess helps to keep a restaurant and its guests happy.

Essential Duties & Responsibilities: 

The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary. Requirements for this position are necessary for us to reach our fullest potential in providing a superior entertainment experience to our guests.

• Greeting guest as they enter and putting them on a waiting list as necessary.
• Providing guest with menus and answering any initial questions.
• Review all reservations for each shift, and assign suitable tables
• Make sure each member of the wait staff get a fair amount of tables
• Monitor the table rotation
• Keep notes on how many people are in a party, time of arrival, etc.
• Know which servers can be counted on to take extra tables
• Keep track of which tables are cleaned and available for new guests
• Estimate wait times for guests
• Answer the phone and take reservations
• Make sure there are complete place settings for each guest
• Make sure the table is clean
• Move tables together to accommodate larger parties
• Engaging with guest to ensure that they are happy with their food and service.
• Responding to complaints and helping to resolve them.
• Make special arrangements for children or disabled people
• Make eye contact and focus on guests when they ask questions
• When seating guests who have been waiting, thank them for their patience
• Helping out with other positions in the restaurant as needed.

Additional Duties & Responsibilities: 

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect business needs of the restaurant. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with restaurant rules and regulations for the safe and effective operation of the restaurant’s facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment.

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HANGGS