HVAC Service Account Manager

The Hill Group (“Hill”) is seeking a Service Account Manager to join our team, supporting all divisions of our company. The Service Account Manager will be responsible for maintaining and growing service accounts, developing new business opportunities, and ensuring exceptional client satisfaction. This role involves working closely with sales and operations teams to meet departmental goals.

Key Responsibilities

Client Engagement:

• Regularly meet with key clients to discuss services provided, review completed projects, understand future needs, and ensure overall satisfaction.
• Cultivate and maintain strong client relationships through regular communication and client entertainment.
• Address and resolve client issues promptly, ensuring high levels of satisfaction and attention.

Business Development:

• Conduct sales calls and presentations to attract new clients and retain existing clientelle.
• Develop new business leads through warm calls, networking, and strategic communication.
• Identify opportunities to secure new inspection accounts and service accounts.

Account and Project Oversight:

• Estimate, sell, and manage maintenance service agreements, repairs, and projects .
• Create detailed estimates, including all necessary costs for materials, labor, and time.
• Prepare and deliver comprehensive proposals and quotation letters to clients.
• Collaborate with General Manger to ensure sales targets are met and projects are profitable.
• Monitor daily account activities and respond proactively to any issues that arrise.

Operational Coordination:

• Review service tickets regularly and follow up with clients to ensure all issues are addressed.
• Coordinate and manage project execution direct with Service Technicians.
• Participate in planning meetings to provide guidance and support to clients throughout project.
• Maintain accurate records of bidding activities and project execution.

Administrative and Miscellaneous Duties:

• Adhere to and help refine company policies and procedures.
• Perform additional tasks as assigned to support the team and organizational success.

Experience and Qualifications:

• Bachelor’s degree in Sales, Marketing, Mechanical Engineering, Mechanical Engineering Technology, Building Construction Management, Business Management, or a related field.
• Relevant industry experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with HVAC and control systems is a plus.

Other Qualifications 

• Ability to perform effectively under pressure and adapt to changing circumstances.
• Keen attention to detail, strong organizational skills, and the ability to prioritize multiple projects.
• Excellent verbal and written communication.
• Strong interpersonal and customer service skills with a positive and professional demeanor.
• Capacity to work independently with minimal supervision while collaborating effectively within a team.
• Dependable, organized, and self-motivated with a proactive approach.
• Professionalism and the ability to handle pressure from clients, vendors, and internal coordination.

This position offers a robust opportunity to engage in account management, sales, and project coordination, playing a vital role in driving the success and growth of The Hill Group's evolving Indianapolis service business.