What are the responsibilities and job description for the Service Manager position at The Hinckley Company?
Description
Hinckley has been building and servicing America’s finest yachts since 1928. Today, Hinckley builds highly innovative, power and sailing yachts from 29 to 76 feet under the Hinckley, Hinckley Sport Boat, Hunt, and Morris brands. Hinckley Yacht Services offers a network of 9 full-service yacht yards from Maine to Florida. Our talented team members work on any make or model yacht and are proud to deliver the highest level of service in the industry. We are always seeking candidates with a strong work ethic who are willing to support the best team in the business.
We are seeking an experienced Marine Service Manager for our Portsmouth, RI service yard. Hinckley offers competitive wages, training, and full benefits, including medical, dental, vision, 401k with an employer match, and paid time off. Our expanding network of service yards allows you the opportunity of upward mobility and a clear career path to achieve personal success.
Responsibilities
- Identify maintenance and customer service needs to define scope of work
- Produce estimates for service requests and achieve customer approval with a reasonable delivery date
- Schedule workforce and equipment while considering project budgets
- Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures
- Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change
- Communicate with customers and act a liaison between company and customer, ensuring frequent visits to vessels and staying abreast of schedule to ensure agreed launch dates
- Prepare, track, and manage correct invoicing to customers including accounts receivables
- General sales assistance for boat shows and other marketing events
- Travel off-site for boat inspection and estimates
Requirements
Requirements
- Minimum of 5 years in marine industry possessing strong knowledge in power and sailboat terminology
- Initiative-taking, self-starter, organized and able to multi-task
- Ability to ready, analyze and interpret blueprints, drawings, technical information, financial reports, and contracts
- Exceptional customer service skills with experience
- Experience estimating boat repairs, hours, and costs
- Works well individually without minimal direction and as a team member
- Ability to communicate in a polite and clear manor in high stress situations
- Previous boatyard/shipyard experience preferred
- Available for occasional travel
- Proficient in MS Word and excel