What are the responsibilities and job description for the Therapeutic Wellness and Recovery Manager position at The Hot Room?
Manager, Therapeutic Wellness and Recovery
Location: THR Studios / Corporate Office
Job Type: Full-Time
Reports To: Operations Manager
About Us:
At The Hot Room, we create a community where anyone, no matter their ability, feels safe and inspired to heal and strengthen their body and mind. Our studios are positive, welcoming, and challenge you to live your best life.
Position Overview:
We are seeking a dynamic, strategic, and hands-on Therapeutic Wellness and Recovery (TWR) Manager to lead our wellness services — Massage Therapy, Reiki, Cold Therapy, and Infrared Sauna across multiple locations. This leadership role is responsible for launching and scaling services to generate revenue, enhance client experience, and align with our mission of transformation through movement, breath, and recovery.
Key Responsibilities:
Massage Therapy & Reiki
- Manage and mentor the Massage Therapy Lead
- Support scheduling, therapist development, and team leadership
- Oversee Reiki staffing, session flow, and integration into wellness bundles
- Track service performance, client feedback, and revenue targets
Cold Therapy
- Oversee operations and support launch at new locations
- Develop standalone and bundled cold therapy membership options
Infrared Sauna
- Lead the launch of Infrared Sauna services
- Conduct pricing research and develop package options (e.g., Yoga IR)
- Create education and trial strategies to promote service adoption
Sales, Marketing & Social Media
- Serve as the face of wellness services in social media and in-studio
- Collaborate with Marketing to post daily content for each service
- Create promotional campaigns, reels, and storytelling content
- Plan monthly and seasonal wellness promotions in collaboration with leadership
Operations & Growth Enablement
- Monitor KPIs including bookings, service utilization, and revenue
- Review performance with service leads and support continuous improvement
- Train staff on offerings, policies, and compliance with local health regulations
- Partner with internal teams and vendors to support studio build-outs
- Ensure cleanliness, functionality, and regulatory compliance across wellness spaces
Qualifications:
- 3 years in wellness, spa, or fitness studio operations (multi-location experience a plus)
- Proven track record of growing service-based revenue
- Experience managing teams and using platforms like MindBody
- Strong digital presence and comfort on camera
- Excellent organizational, leadership, and communication skills
- Passion for holistic wellness and alignment with The Hot Room’s values
Success Looks Like:
- Daily engaging social content promoting each wellness service
- High revenue, membership growth, and utilization across locations
- Studio teams well-trained and aligned on service offerings
- Wellness areas launched on time and running efficiently
- Creative promotions that drive measurable results
Growth Opportunity:
As The Hot Room expands, this role has potential to grow into a broader leadership position overseeing franchise wellness operations, training programs, and national service standards.