Assistant Property Manager

Summary:

Under the direction of the Property Manager, the Assistant Property Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Assistant Property Manager duties vary depending on the size of the community and the number of team members to which responsibilities might be delegated.

Job Duties (including, but not limited to):

• Ensure all Yardi/RentCafé data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.
• Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
• Ability to serve, if requested, as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.
• Provide excellent customer service to residents, prospects, and vendors.

Leasing

Complete Guest Card for all prospects, perform follow ups, and maintain organization of leads in the CRM.

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.
• Evaluate and make recommendations for rental pricing
• Monitor daily move-in/move-out property status reports.
• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results.
• Ensure all residents are on a current lease.
• Monitor compliance with Fair Housing regulations, and other laws as they relate to property specific guidelines and occupancy standards.

• Physically inspect properties when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
• Organize and file appropriate reports and paperwork as requested.
• Attend company meetings when requested.
• Document all prospective resident communication (verbal and written) in company CRM.

Resident Services

• Complete a daily inspection of the property and market-ready units.
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Attend safety and risk management functions.
• Review resident retention programs, to continue to meet residents needs and improve retention.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekend needs.

PERSONNEL DEVELOPMENT

Train, coach, and mentor team members, as well as providing on-going feedback

• Provide ongoing feedback to team members.
• Perform other duties as required.

QUALIFICATIONS

At least 3-5 years property management experience

• Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
• Excellent communication skills, both verbal and written
• Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred.

WORK HOURS:

In addition to the standard hours, employee may be required to work a flexible work week which may include evenings and weekends.