Salesforce Developer

**This role is onsite 5 days per week in south Austin.**
Job Overview:

We are seeking a Salesforce Developer or similar background to support administration, configuration, development and integration of internal facing software systems to support customer lifecycle management. A strong technical background and experience supporting multiple Salesforce cloud products at scale is required. This position is eligible to sit out of our Austin, TX office.

Responsibilities:

• Salesforce Administration, Customization and Development:
• Develop, customize, and optimize Salesforce solutions, focusing on Service Cloud and Field Service Lightning (FSL).
• Implement and maintain custom applications and integrations to enhance platform functionality.
• Manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.
• Communicate effectively with end-users to manage expectations and provide updates.
• Train end-users on Salesforce use, ensuring best practices are followed.
• Business Analysis:
• Build collaborative relationships with stakeholders, gathering requirements and translating them into technical solutions.
• Analyze business processes, identifying opportunities for improvement, then take action to optimize and automate.
• Technical Support and Troubleshooting:
• Provide advanced technical support to internal users, resolving complex issues related to Salesforce and integrated applications.
• Develop and maintain documentation for customizations and integrations.
• Support the day-to-day operations of more than 75 users.
• Integration Management:
• Utilize integration tools and services such as Workato and DocuSign to streamline business processes across the Salesforce ecosystem.
• Ensure seamless data flow between Salesforce and other business systems.

Qualifications:

Bachelor's degree in computer science, Information Technology, or a related field.

• Minimum of 3 years of hands-on experience with Salesforce development, particularly Service Cloud and Field Service Lightning.
• Experience working in a regulated compliance environment (e.g., FedRAMP, CMMC, IL4) is preferred but not required.
• Experience with Workato OR ETL experience, preferred.
• Hands-on experience with scripting languages like MYSQL, JavaScript, Apex, Native, and VisualForce.
• Experience integrating with APIs as well as platforms such as Workato.
• Strong understanding of business processes and the ability to analyze, write test cases and validate them.
• Excellent communication skills and experience managing multiple projects.
• Ability to adapt quickly in a fast-paced, startup environment.

Additional Information:

This role will be 100% on-site based out of our Austin, TX site.

• Occasional travel with notice may be required to augment field services or other business requirements; less than 25%.
• This role may require flexibility to work on weekends or outside standard business hours to meet project deadlines, respond to urgent needs, or support critical business operations.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

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