What are the responsibilities and job description for the Operations Front Desk Manager position at The Joint Chiropractic?
Clinic Operations Manager
The Opportunity:
Operations Managers core purpose is to build, lead and inspire a team to execute upon The Joint’s service, quality and operational standards and achieve all financial targets for clinics.
This full-time position provides support and oversight on the operations of each clinic within the district. Core responsibility is business growth and team development to ensure a consistent and high-quality patient experience across all clinics. The operations manager will be responsible for leading the team at each clinic consisting of DC and WC while developing and implementing best practices in the clinic to ensure the delivery of high-quality patient care while meeting performance goals for each clinic and district.
Core Expectations:
- Conduct regular and scheduled site visits that access the patients experience. Provide direction, guidance and recognition that focuses on exceeding the customer’s expectations
- Ensure that the teams are maintaining franchise standards
- Developmental conversations during visits
- Perform regular follow-up training, when necessary, determined by performance and observation
- Develop Sales Goals based on predetermined business plan
- Follow up on weekly/monthly goals with each clinic team and find opportunities for improvement and actions to execute improvement
- Meet or exceed budgeted sales objectives each month
- Meet or exceed KPI’s for each location
- Regular communication with Franchise owner and President of Chiropractic
Requirements:
- Previous Franchise experience is a MUST
- Excellent communication skills and attention to detail
- Must be passionate about health and wellness
- Ability to travel throughout assigned local market to visit locations routinely
- Strong time-management skills, and the ability to handle multiple priorities simultaneously
- Strong operations background
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Flexible schedule
Schedule:
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: On the road
