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Customer Service Rep

The Jonus Group
Little Rock, AR Full Time
POSTED ON 1/28/2026 CLOSED ON 2/27/2026

What are the responsibilities and job description for the Customer Service Rep position at The Jonus Group?

Job Description

Insurance Account Coordinator

Job Summary

Seeking a detail-oriented and dedicated Insurance Account Coordinator to join a team. The ideal candidate will play a pivotal role in supporting the clients by managing various insurance-related processes, ensuring accuracy, and delivering exceptional service. This position requires a professional with a strong background in insurance operations, excellent organizational skills, and the ability to work collaboratively with team members and clients.

Compensation Package

  • A market-aligned salary
  • Comprehensive benefits
  • Opportunities for professional development and growth

Responsibilities

As an Insurance Account Coordinator, your key responsibilities will include:

  • Processing and managing the following for clients:
    • Endorsement requests
    • New and renewal business, including binding, issuing certificates, and Auto ID cards
    • Daily certificate requests
    • Audits
    • Monthly reports
    • Policy booklets and/or electronic versions of policies
  • Preparing and issuing pre-renewal summaries
  • Ordering loss runs and preparing premium and loss summaries
  • Supporting the account team, including Account Managers and management, with additional tasks as assigned
Qualifications/Requirements

To be successful in this role, you should meet the following qualifications:

  • Education and Experience:
    • High school diploma, plus specialized training in insurance operations
    • A minimum of three years of experience interacting with agents, insurance companies, and policyholders
    • Proven experience handling insurance-related paperwork, including policy applications, changes, and renewals
  • Certificates, Licenses, and Registrations:
    • Arkansas Property and Casualty license

Salary.com Estimation for Customer Service Rep in Little Rock, AR
$37,602 to $47,556
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