Visitor Services Associate

Position Title: Museum Visitor Services Associate

Reports To: Museum Visitor Experience Manager

Position Summary:

The Museum Services team is the first point of contact for all guests and visitors of the museum. This position plays a crucial role in providing all visitors with an exceptional museum experience.

Responsibilities / Essential Functions:

· Assists all visitors in a prompt, friendly, and courteous manner to answer questions and resolve requests in person, on the phone or through email.

· Communicates with other staff, immediate supervisor and museum partners as to the working order of the museum and helps ensure the facility is operationally sound on a day-to-day basis.

· Accurately handles all transactions and end of day closeouts.

· Maintain a clean and safe environment for visitors, volunteers, and staff. Duties include but are not limited to cleaning restrooms, public areas and grounds as needed and assigned.

· Maintain a visually appealing gift store, including restocking as needed and informing the Museum Services Manager of low stock, missing tags, or other needed items.

· Takes a proactive approach in learning about products and featured artists/vendors.

· Takes a proactive with knowing about museum admissions, memberships, current and upcoming programs, events, and exhibits.

· Leads and /or assists with tours and educational experiences both in museum and off-site.

· Assists with set up, tear down of events and rental spaces.

· Responsible for proper opening and closing of the museum.

Other duties as assigned.

Qualifications:

· High School Diploma or equivalent is required.

· Impeccable attention to detail and strong personal work ethic and intuitiveness to confidentiality.

· Excellent communication skills (oral and written), professional email, and phone etiquette.

· Ability to work both independently and collaboratively in a team environment.

· Cheerful, professional demeanor is essential.

Physical Requirements:

This job operates primarily in an office environment. The role routinely uses standard office equipment. The employee is required to talk, hear, sit, stand, squat, and kneel as well as, walk, use hands to finger, and reach with hands, and arms. The employee may occasionally need to lift 50 pounds.

Working Hours:

Day, evening, and weekend coverage is part of the position. Hours can be flexible in order to meet the needs of the role.

Job Types: Part-time, Seasonal

Pay: $14.00 - $16.00 per hour

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Morning shift
• Weekends as needed

Work Location: In person

Salary : $14 - $16