What are the responsibilities and job description for the In Room Dining Captain - The Little Nell - Winter position at The Little Nell?
The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds - hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."
Summary
The In Room Dining Captain will manage the daily operations of room service while maintaining a high level of guest satisfaction. Keep in daily communication with room service manager through department tools.
- Enforce and comply with all policies and procedures of the Food and Beverage Department, The Little Nell and The Aspen Skiing Company
- Control Labor costs: Monitor ProfitSword and adjust staffing levels appropriately
- Responsible for the safety and proper handling of staff and equipment
- Supervise staff in their work, whilst maintaining high performance levels
- Oversee table set-up, side duties and delivery times
- Supervise the care of equipment; minimize waste, breakage and misuse
- Take monthly inventories, recommend purchases to manager and ensure the accuracy of requisitions
- Know all current IRD menus and food descriptions
- Familiar with all current E47 and Ajax Tavern Menus
- Well versed in all wine by the glass offerings
- Communicate with both IRD and Culinary staff regularly. Seek out staff opinion for improving operations
- Train all new hires to five star standards
- Ensure room service area is clean and maintained. Keep back of the house clean and organized
- Maintain a high level of guest satisfaction. Make immediate corrective action when a guest's needs are not met
- Maintain professional appearance and conduct at all times. Ensure staff appearance and conduct is impeccable
- Supervise the Mini Bar program: reduce wastage and suggest new products
- Supervise the creation and delivery of interesting and attractive guest amenities
- Demonstrate knowledge of safety and fire procedures
- Assist in emergency and security procedures as directed by management and the established emergency plan
- Enforce Local liquor and sanitation ordinances
- Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
- Report to shift on time
- Complete tasks and projects delegated by your supervisor
- Assist other departments as business volumes and staff levels demand
High School Diploma or equivalent preferred- 3-4 years experience with Food and Beverage
- Basic knowledge of wine, food and cooking methods
- Excellent organizational and telephone skills
- Ability to delegate and supervise effectively
- Good command of the English language
Additional Information
Supervision Given and Received
Given: Exercises direct supervision over In Room Dining Team. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under direct supervision of the In Room Dining Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
- Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
- Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
- Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here