Custodian

Basic Qualifications:

Education/Training: A high school diploma or equivalent preferred.

Skill(s): Basic reading, writing, and mathematics skills; ability to bend, stoop, sit, stand, reach, and lift objects weighing 50 lbs.; visual and auditory skills; valid driver's license.

Experience: None required.

General Responsibilities:

Responsible for performing a variety of duties relating to the cleanliness and maintenance of the Bank's buildings, grounds, and equipment; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries and requests for information.

Service Expectations

All employees of The Lyons National Bank, regardless of position, are expected to fully support the organizational goal of providing superior service during every customer encounter. As a customer service ambassador of LNB, you will demonstrate commitment to this goal by adhering to the following WOW customer service standards.

• Seek to fully understand the needs of customers and promise personal attention to fulfilling their expectations and priorities.
• Engage each customer with dignity, integrity and professionalism; making sure every customer feels like your only customer.
• Demonstrate respect for the urgency of customer communication by returning all phone calls and emails the same business day.
• Contribute to an internal environment of teamwork that fully supports our promised delivery of superior external customer service. Interdepartmental communication and cooperation is crucial to our success.
• Use every interaction as an opportunity to strengthen customer relationships. New, current and potential customers deserve our very best, every day.

Essential Duties

• Performs a variety of duties to maintain the Bank's buildings, grounds, and equipment in a clean and orderly condition including, but not limited to, the following:
• Monitors the building and grounds to ensure a neat and clean presentation and environment.
• Performs various cleaning and maintenance activities, including sweeping and mopping floor surfaces, vacuuming carpeted areas, and dusting lobbies and office spaces.
• Cleans restrooms, including toilets, sinks, and floors; restocks restroom supplies as needed.
• Removes trash and recycling; disposes of trash and recycling in designated locations.
• Ensures security of building during and after job completion; reports any security violations to management.
• Follows all written and verbal instructions as directed.
• Informs immediate supervisor of any major repairs needed.
• Inputs hours worked in payroll system
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.
• Attends workshops, seminars, and other developmental opportunities to improved individual and/or team performance.
• Supports and adheres to the Core Values of the Bank.
• Demonstrates respect for lines of authority as well as for others including fellow employees.

Equipment/Machines

• Telephone
• Motor vehicle