Spa Provider

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Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: The Madison Club, set in of La Quinta, California.

The Madison Club is seeking Spa Providers (Licensed Therapists) to join the Wellness Department.

The Spa Therapist will consult with members to assess their requirements, make informed recommendations and explain services, assist them to select appropriate treatments, and ensure their care and satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Welcoming clients in a warm, friendly manner, accompanying them to and from treatment rooms, and thanking them sincerely on departure.
• Adhering to appointments in a timely manner by monitoring time schedule.
• Engaging and conversing with clients during sessions on topics relating to their interests and preferences.
• Maintain knowledge of Spa Menu and products to accurately relay information and provide suggestions on all products and services within the Spa and Wellness Facilities.
• Conducts a thorough health and skincare consultation prior to each service to deliver a personalized experience for each member and guest. Confirms contra-indications, allergies or any other health or skin-related conditions prior to providing each service.
• Provides massage and body treatments from the Spa Menu for members and guests in accordance with the company's standards.
• Provides confident post treatment care recommendations, as well as offers support to member and guests within the retail area.
• Develop professional client relationship with members to build client rapport, and promote additional spa treatments, products, packages, special promotions and other events.
• Maintain treatment records and knowledge of care plan to continually support health and wellness programs.
• Maintain member and guest confidentiality.
• Keep working areas organized, clean, and sanitary per state board regulations.
• Comply with State Health and Wellness regulations.
• Complete all opening and closing procedures and daily/weekly side work, including service room organization and cleaning, maintaining linens and laundry, and wellness area care.
• Monitors the status of all spa equipment, tools and venue and immediately notifies the Spa Manager if there is any maintenance or repair required.
• Assist the team with taking appointments, scheduling, answering questions and calls.
• Professionally handle and discreetly inform supervisor or member complaints or inappropriate guest behavior.
• Adhere to uniform and appearance standards.
• Assist other Wellness team members with spa operations.
  
  

Qualifications

• State licensure to practice as a Massage or Facials.
• High School diploma or GED equivalent required. Additional degrees and certifications preferred.
• Minimum two (2) years experience as a Massage Therapist or Spa/Beauty Therapist.
• Prior experience in luxury resorts, spas, or private clubs, preferred.
• Outstanding people skills and a warm, friendly personality.
• Knowledge and understanding of all spa services and product lines.
• Deep knowledge of skin care techniques. Specialized treatment knowledge and experience highly preferred.
  
  

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
  
  

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits (Full-Time Only)
• 401k Contribution
• Paid Time Off and Paid Holidays (Full-Time Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture
  
  

The compensation for the position is: $16.00 - $19.00 per hour

About Us

Nestled in California’s desert paradise, The Madison Club is La Quinta’s most exclusive, private residential community, offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with an ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery’s signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.