What are the responsibilities and job description for the Banquet Captain position at The Madison Hotel - Rod's Steak & Seafood Grille -...?
Job Title: Banquet Captain
Overview: The Madison Hotel is seeking a proactive and experienced Banquet Captain to oversee banquet operations within our prestigious establishment. As a Banquet Captain, you will play a crucial role in ensuring the smooth execution of events, meetings, and banquets in our 185-room hotel, which boasts 14,000 square feet of versatile meeting space. The ideal candidate will possess exceptional leadership skills, attention to detail, and a passion for delivering exceptional service.
Responsibilities:
Event Coordination: Coordinate and oversee all aspects of banquet and event operations, ensuring adherence to established standards and guest satisfaction.
Staff Supervision: Supervise banquet staff, including servers, bartenders, and setup crews, ensuring they are properly trained, motivated, and performing their duties efficiently.
Setup and Breakdown: Ensure proper setup of banquet rooms according to event specifications and hotel standards. Oversee breakdown and cleanup after events, ensuring timely and thorough completion.
Quality Assurance: Maintain high standards of service and presentation throughout all banquet functions. Conduct regular inspections to ensure adherence to quality and cleanliness standards.
Guest Interaction: Interact with guests to ensure their needs are met and that any issues or concerns are addressed promptly and professionally.
Inventory Management: Monitor and manage banquet inventory, including linens, equipment, and supplies. Coordinate with appropriate departments for replenishment as needed.
Safety and Compliance: Ensure compliance with health, safety, and sanitation regulations. Implement and enforce proper procedures to maintain a safe and secure environment for guests and staff.
Team Collaboration: Collaborate with other hotel departments, including sales, culinary, and housekeeping, to ensure seamless coordination of events and guest satisfaction.
Training and Development: Provide training, coaching, and ongoing development opportunities for banquet staff to enhance their skills and knowledge.
Administrative Tasks: Assist with administrative tasks such as scheduling, payroll, and reporting as needed.
Qualifications:
- Minimum of 2 years of experience in banquet operations, with at least 1 year in a supervisory role.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational abilities.
- Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
- Knowledge of food and beverage operations, including service techniques and safety standards.
- Familiarity with banquet software and Microsoft Office suite is preferred.
- Must be available to work flexible hours, including evenings, weekends, and holidays.
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Banquet Server
The Madison Hotel - Rod's Steak & Seafood Grille -... -
Morristown, NJ
