COMMUNITY SERVICES COORDINATOR

The Management Trust
Position Title: Community Services Coordinator
Location: East Highlands Ranch
Reporting To: Director of Community Services
Status: Non-Exempt, Full-Time
Salary: $23.00 - $25.00 per hour

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

Acting under the direction of the Director of Community Services, the Community Services Coordinator is responsible for ensuring smooth processing of all administrative data/tasks associated with Community Service operations. This role conducts periodic administrative audits to check for irregularities and inefficiencies of standard operating procedures. The Community Services Coordinator assists the Director of Community Services administratively with committee meetings, board meetings, homeowner communication and other various tasks as assigned.

JOB DUTIES AND RESPONSIBILITIES:

• Provide an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs by ensuring courteous, respectful, and pleasant interactions
• Ensure homeowners and guests are greeted warmly and professionally
• Direct visitors and guests within the community and surrounding grounds, including parking areas
• When appropriate, calmly direct anyone causing a disturbance to leave the property
• Prepare logs or reports as required for post, write or electronically enter information, and inspect security control logs/take action as required
• Prepare committee meeting packets, agendas, process compliance letters, disseminate committee decisions to homeowners, process and log citations and payments as needed.
• Monitor/track community parking variances, regulated vehicle requests, and various compliance infractions. Additionally, processes applications for both parking variances and regulated vehicles.
• Respond to all emails, phone calls, written correspondence and verbal communication in a timely manner.
• Answer homeowners’ questions regarding Rules and Regulations and any other pertinent information.
• Processes complaints about barking dogs and noise while keeping the supervisor informed.
• Monitor and track all citations associated with parking, trash cans, recreational vehicles, and basketball hoops.
• Attend applicable committee meetings and prepare/draft associated minutes.
• Other duties and special projects as assigned

QUALIFICATIONS:

• High School Diploma or GED; related experience preferred
• Be at least (21) years of age
• Ability to work independently and follow instructions with minimum supervision
• Ability to provide high-level customer service
• Ability to write routine correspondence, including logs and reports
• Knowledge of or ability to learn administrative operations and procedures
• Demonstrated ability to be a collaborative team member
• Adaptable and dependable with a solid attendance record

SPECIAL POSITION REQUIREMENTS:

• Must have reliable transportation for travel to and from offsite locations
• Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Use standard security equipment, including: radios and/or walkie-talkies, etc.
• Be stationary or in motion for periods of time
• Relocate up to (45) pounds
• May be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and the safety of others

SUPERVISES OTHERS:

• None

SCHEDULE & TRAVEL:

• shift hours 8:00am to 4:30pm
• May be required to work weekends and holidays

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.