What are the responsibilities and job description for the Association Manager position at The Markens Group?
Job Description
Job Description
Description :
Account Manager (Association Manager) / Executive Director
The Markens Group, Inc. is an association management company that services local and national clients including professional societies, associations, and non-profit organizations. We’re looking for a detail-oriented, results-driven professional to join our client services team. We work hard, and we like to laugh, too.
What you’ll do
We expect you to demonstrate the ability to engage with your clients, drive projects forward, and be a supportive teammate. You’ll work with our team to manage client accounts, including working directly with key stakeholders, developing quarterly work plans, communicating tasks and projects with the team quickly, and often acting as direct association staff. You’ll be willing, eager, and comfortable to liaise with internal and external partners including team members, clients, board members, vendors, and community partners alike. You’ll be comfortable leading Board, client, and internal staff meetings, and motivated to serve in a variety of industries.
Every day will be different. One day you’ll be hosting a Board of Directors meeting, the next you’ll be planning (or possibly working at) an association conference, or problem-solving your clients’ needs and finding ways to get projects done in a timely, resourceful, and sustainable way.
Priorities will shift with little notice. Because of this, we’re looking for you to be adaptable while maintaining attention to detail and composure. Be open to learning, growing, and receiving constructive criticism. At TMG we have no-blame culture; we care about improving and getting the job done. We have a strong team dynamic, steered by our fundamental behaviors.
Who is the perfect candidate for this role
You may be currently in an administrative lead or support role and are seeking a more challenging and stimulating work environment. As a natural leader, self-starter, and problem-solver you may feel limited by your current assignments and lack of collaboration and are looking for a position with more opportunities to grow.
We enjoy a high-energy, fast-paced, engaging environment of professionals who care about the work they do. We support multiple projects for various member-driven organizations concurrently, providing you with the opportunity to work on a variety of exciting and diverse projects.
In this role, you will be given the responsibility of leading entire projects—not just a small piece of it. We are looking for someone who is excited about being a full member of the team, having their ideas heard, and seeing the impact of their creativity on our client's success. Our team is supportive, collaborative, and fun, making for an enjoyable work environment.
If you feel that you are a great match for this role and our culture, please send us your resume and cover letter.
Requirements : Qualifications :
- Experience : 3-5 years of relevant experience in project management, association or membership administration, client services, or a similar field.
- Education : Bachelor’s Degree preferred, but not required
- Skills :
- Excellent organizational, communication, and problem-solving skills.
- Proven ability to prioritize tasks, meet deadlines, and manage competing priorities.
- Strong interpersonal and team collaboration and communication skills with the ability to work independently as required.
- Exceptional attention to detail and self-direction.
- Strong project management skills with a demonstrated ability to break down large, complex projects into manageable steps and ensure timely completion.
- Ability to proactively identify issues and opportunities within client relationships, making actionable, reasonable recommendations for process improvements.
- Ability to build and maintain relationships with diverse stakeholders, including clients and Board of Directors.
- Customer orientation and adaptability work effectively with various personalities
- Proficient in handling video, phone, and email communication with active listening and professionalism.
- Familiarity with delivering and integrating constructive feedback into processes
- Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word (experience with OneDrive, SharePoint, and Teams a plus).
- Familiarity with AMS (Association Management System) or CRM platforms is a plus.
- Experience with professional associations, non-profits, or Boards of Directors is highly desirable).
- Willing and capable to grow into an association executive director role within 3-6 months of hire.
Some Responsibilities Include :