Senior Resident Manager

Property Management company based in Manhattan is looking for a highly skilled, experienced, hands-on, energetic and detail-oriented Senior Resident Manager for its flagship location; a luxurious, high-traffic and fully occupied residential property of 1100 units.

The successful candidate must have a successful track record of managing a large team of on-site employees, driving results, working effectively and efficiently with employees and vendors, be proficient in problem solving, and interacting with property residents always providing luxury, class-A service.

Strong organization, communication (written and verbal), and excellent computer skills are a must.

This role offers an on-site unit for the incumbent in which to live.

Duties and responsibilities include, but are not limited, to the following:

Team Management

• Hire, train, and supervise large teams for Concierge, maintenance, porters, security and 3rd party contractors as needed.
• Process property payroll.
• Responsible for performance management, including union management employees, compliance with all policies and procedures and training of all direct reports.
• Organize, monitor and assess the workflow of all supervised staff.
• Assure that staffing aligns to agreed qualifications
• Ensure proper staffing levels are within budget.
• Lead by example, coach and drive team performance to the highest standards of service, maintenance response time and resolution.
• Lead, manage, and coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt.

Vendor Management

• Manage and lead negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company’s policies and procedures.
• Oversee vendors and work executed and ensure work is performed to agreed terms.
• Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts.
• Maintain excellent vendor relationships.
• Obtain vendor bids as needed.

Licenses, Permits, Documentation

• Maintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures.
• Identify gaps and develop documentation in accordance to requirements.
• Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.

Operations, Building Systems and Unit Management

• Determine supply needs and place orders
• Prepare units and coordinate tenant move-ins and move-outs according to company policy
• Prepare team schedule to cover all business needs
• Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in-unit, common spaces, amenities, exterior.
• Highest level of customer service and interpersonal skills is a must
• Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.

General/Administrative

• Financial and operational reporting; assist with budget preparation and ensure budgets are met.
• Invoice processing and accounts payable oversight

Construction/Maintenance

• Preparation and review of renovation contracts
• Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)
• Renovations and Capital Improvement project coordination
• Perform daily walkthroughs and inspections to review ongoing work and responsible of general condition of property.
• Compliance and violation management

Position Requirements

• 10 years’ experience as a live-in Resident Manager.
• Strong MS Office skills (emphasis on Word/Excel)
• Team Management experience
• Extensive knowledge and experience using Yardi Voyager
• Onsite human resource experience – process and on-board new hire, prior experience with union employee benefits and management, and payroll.
• Sharp eye for detail and a relentless pursuit for excellence
• Strong multi-tasking skills
• Exceptional customer service and communication skills
• Strong organizational skills

Ability to remain calm and thrive under pressure in a fast-paced environment