What are the responsibilities and job description for the Lead Case Aide - NSES position at The Montgomery County Coalition for the Homeless?
Description
Lead Case Aide
Rockville, Maryland
Position: Lead Case Aide
General Description: Monitors the overall conduct and behavior of the residents in NSES, supervises Case Aides, and assists in meeting the basic needs of the residents.
Essential Duties and Responsibilities:
• Provides supervision for all Case Aides on shift ensuring case aide duties are fulfilled.
• Creates and administers performance evaluations and staff performance memos when applicable.
• Trains new staff and provides orientation to mission, protocol and NSES-specific policies and procedures.
• Works with the Operations Manager to maintain staff schedule and ensure staff coverage.
• Works closely with NSES Administrative team to ensure effective operation of the program and facility.
• Identifies potential problems in personnel management, availability of resources, and participates in the management and resolution of these problems.
• Registers new residents into the facility.
• Provides a “listening” ear for residents.
• Maintains log notes that should document all important and relevant incidences and briefs next staff at shift change.
• Monitors the conduct and behavior of residents, reporting any unusual circumstances and records critical incidents to Support Services Manager, Case Managers, Operations Manager, as well as the Program Director.
• Provides emergency intervention in response to hostile situations and crises and follows protocol to address emergencies to include contacting the Program Director or Operations Manager and/or calling 911 when applicable.
• Monitors medication of residents.
• Provides transportation services for residents in situations where the case manager is unavailable.
• Attends and participates in scheduled NSES staff meetings and trainings.
• Facilitate house meetings when applicable
• Responsible for facility maintenance, ensuring cleanliness, safety and operational integrity.
• Additional duties as assigned by the supervisor
Required Knowledge, Skills, and Abilities:
• High school graduate or GED. Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience
• Previous supervisory experience preferred
• Bilingual Preferred
• Demonstrated proficiency of Microsoft Office Suite (word, excel, outlook).
• Must have a valid driver’s license and clean driving record
• Ability to write routine reports and documents.
• Ability to solve problems, negotiate and deal with a variety of concrete variables.
• Knowledge and experience in administering CPR and minor first aid.
• Ability to establish and maintain positive working relationships.
• Knowledge of Best Practices including Trauma Informed Care and Harm Reduction
Salary : $19