Event Staff, LPA

Department: Research Libraries

Location: Library for the Performing Arts

Compensation: $18.00 / hour

Description

Job Summary

The Event Staff position is an essential part of the Public Programming team to help provide quality free and open events for all communities at The New York Public Library for the Performing Arts (LPA) at Lincoln Center. Public programming produces a dynamic set of both in person and hybrid events designed to engage patrons with our collections and highlight and amplify our mission of inspiring the next generation of performing artists and arts lovers.

Key Responsibilities

Responsibilities:

• Arrive to shift to get briefed on details and logistics of the day's specific event. Stay until end of program to assist in exiting patrons from the library;
• Ensuring that set up, check in, and post-event duties are completed in an efficient, resourceful, and timely manner;
• Greet patrons and collect or scan tickets;
• Provide patrons with programs and other relevant materials for the program;
• Escort any patrons requiring seating assistance;
• Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to;
• Notify supervisory staff and/or security staff of any emergency situations immediately as they occur;
• Answer questions regarding events, tickets, and schedules;
• Answer questions about other offerings of the Library for the Performing Arts and wayfinding, including directing patrons to correct service points and using knowledge of our our collections to execute library functions;
• Other duties as assigned.
  
  

Skills Knowledge & Expertise

Required Education and Certifications

• High school diploma minimum
  
  

Required Experience

• Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness;
• Proven job reliability and responsibility;
• Ability to work Monday and Thursday evenings and Saturday afternoons as required, as this schedule depends on when programs are occurring;
• Previous box office experience in a cultural environment;
• Previous experience in customer service;
• Interest in or knowledge of performing arts disciplines;
• Interest in or knowledge of the Library for the Performing Arts.
  
  

Required Skills

• Must be familiar with registration technology and knowledgeable with event etiquette
• Display excellent customer service skills and be able to listen and communicate effectively
  
  

Managerial/Supervisory Responsibilities:

• N/A
  
  

More

NYPL Core Values:

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive
  
  

Work Environment

• Theaters, Event Venues
  
  

Physical Duties

• Some standing, light lifting, and use of stairs required.
  
  

Pre-Placement Physical Required?

• No
  
  

Schedule

• Must have availability on Monday/Thursday evenings and Saturday daytime. Schedule is set based on the programming/event schedule.