What are the responsibilities and job description for the General Manager position at The NOW?
The General Manager is responsible for the leadership and mentoring of the Experience Guide, Massage Therapy, and Management teams. Oversees seamless operations of the business unit while adhering to budget and financial goals. Works side by side with Experience Guides leading by exemplary example.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Position Requirements:
- Must be detail-oriented and have the ability to multi-task while managing a high-volume business.
- Ability to be efficient and productive in a fast-paced environment with strong skills in day-to-day operations.
- Must have the enthusiasm and possess excellent guest service skills for both internal and external guests.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening, and computer skills.
- Must be a team leader and enjoy mentoring people.
Duties and Responsibilities:
- Responsible for projecting a positive image within the boutique, maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
- Inform staff of job responsibilities, performance expectations, guest service standards, and corporate policies and guidelines.
- Able to perform, with a high level of excellence, all duties, and responsibilities as required of the Experience Guide team.
- Provide top-level guest service for all including internal guest service.
- Lead by example in promoting services, enhancements, membership, and retail, as well as special events, promotions, and/or discounts available.
- Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
- Reviews secret shop reports, guest survey results, and other data to identify areas of improvement.
- Consistently assess employee performance and provide constructive feedback to the champion's continued growth of team members.
- Properly document and deliver appropriate corrective action as needed when employees are not performing to company standards and/or are in violation of company guidelines and policies.
- Train staff in the use or sale of products, programming, or services.
- Check boutique equipment to ensure proper functioning.
- Coordinate schedules to maximize usage and efficiency.
- Develop staff service or retail goals and guide staff in goal achievement.
- Adhere to boutique budgets and financial goals.
- Inventory products and order new supplies.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Monitor and prepare payroll for Experience Guides and Massage Therapists in coordination with the accounting department.
- Work with Recruiting & Training Manager to recruit, interview, and hire employees.
- Respond to customer inquiries or complaints with urgency in a timely manner.
- Schedule staff or supervise scheduling.
- Verify staff credentials, such as educational and certification requirements ensuring all remain current.
- Direct facility maintenance or repair.
- Collaborate with Leadership Team during regular meetings regarding any improvements.
About The NOW
The NOW offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy. The NOW has quickly become LA’s hottest new wellness destination for locals and globe-trotting influencers alike.
The NOW has reimagined the accessibility of a walk-in neighborhood massage spot with the premium menu of services and beautiful design typically associated with upscale day spas. Each NOW boutique uses canvas draping to separate therapy spaces creating an airy feeling that adds to the soothing atmosphere. Natural wood surfaces and exposed beams are coupled with sheep skins, cactus galleries and crystal grids. All the elements are aligned to form the ultimate zen environment for optimum relaxation.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.
Restore Your Body. Reset Your Soul.
Job types: Full-time, Part-time
Education: No education required
Work location: On-site