Front Desk Associate

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Job Title

Front Desk Associate

Department

Student Life | Student Health Services

The Front Desk/Patient Care Associate provides extraordinary front-line customer service for Student Health Services; performs general medical office duties, supports patient care by ensuring that all required patient information is entered into the electronic health record (EHR); communicates to providers, ancillary staff, and patients to ensure appropriate delivery of services. The Front Desk/Patient Care Associate works with a multi-disciplinary team of health care professionals to provide clinical services, to the students at The Ohio State University.

Career Roadmapping

Function: Clinical Support

Sub-function: Patient Care Services

Career Level: Technical 2

Office Of Student Life Mission Statement

The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Qualifications

Additional Information:

Required: High school graduate or equivalent; one year of work experience or training in healthcare; previous front-line customer service experience; Basic Life Support- Health Care Worker (BLS-HCW) certification; excellent verbal and written communication skills; medical terminology training or experience. Successful completion of a background check and a health screening.

Desired: 2 to 4 years of relevant experience; 6 months’ work experience in an outpatient ambulatory primary care setting, excellent problem-solving skills; experience with electronic health information management systems; keyboarding training or experience.

Target hiring range is $15.00-$19.42/hr.

Location:

Wilce Student Health Center (0294)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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