What are the responsibilities and job description for the IT Service Support Analyst 3 position at The Ohio State University?
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Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
IT Service Support Analyst 3
Department
Dentistry | Information Technology
The College of Dentistry (CoD) Information Systems IT department invites you to join our team as an IT Service Support Analyst 3. In this role, you’ll support the research, academic, and patient care missions of our college. You will be the first point of contact for support requests through in-person interactions, emails, and phone calls. This is a lead role that has ownership over the desktop support and assessment management operations.
You will partner with various members of our team, including another Desktop Support Specialist and student workers, to solve problems and provide support for one another. Our environment is primarily Windows OS-focused, with a mixture of Mac devices. Through our comprehensive onboarding and training process, we will ensure new candidates become proficient and knowledgeable in the Dentistry IT ecosystem. In this role you will lead our asset management operations including purchasing, imaging, deploying, and surplus. This position is also responsible for supporting key strategic initiatives within the department and college. If you enjoy problem-solving, working closely with end-users, and seeking experience in a complex IT environment, you will thrive here! This position reports to the Assistant Dean of Information Technology.
This Position Has The Following Responsibilities
Required Qualifications
Salary will be based off of education, experience and budget allowance.
FUNCTION: Information Technology
SUB-FUNCTION: IT Service Support
CAREER BAND: Individual Contributor - Specialized
CAREER LEVEL: S3
Additional Information
This position requires successful completion of a background check and drug and alcohol screening. The Ohio State University College of Dentistry is the fourth largest public dental school in the United States, and it is the only public dental school in Ohio.
The college is divided into eleven divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.
Location:
Postle Hall (0024)
Position Type
Regular
Scheduled Hours
40
Shift
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
IT Service Support Analyst 3
Department
Dentistry | Information Technology
The College of Dentistry (CoD) Information Systems IT department invites you to join our team as an IT Service Support Analyst 3. In this role, you’ll support the research, academic, and patient care missions of our college. You will be the first point of contact for support requests through in-person interactions, emails, and phone calls. This is a lead role that has ownership over the desktop support and assessment management operations.
You will partner with various members of our team, including another Desktop Support Specialist and student workers, to solve problems and provide support for one another. Our environment is primarily Windows OS-focused, with a mixture of Mac devices. Through our comprehensive onboarding and training process, we will ensure new candidates become proficient and knowledgeable in the Dentistry IT ecosystem. In this role you will lead our asset management operations including purchasing, imaging, deploying, and surplus. This position is also responsible for supporting key strategic initiatives within the department and college. If you enjoy problem-solving, working closely with end-users, and seeking experience in a complex IT environment, you will thrive here! This position reports to the Assistant Dean of Information Technology.
This Position Has The Following Responsibilities
- Application and Device Support: Installing software, troubleshooting devices, working with vendors to repair equipment, tier 1 networking triage, and printing. Work is performed in a mix of in-person and remotely as you are triaging or solving incidents.
- Documentation Creation: Creating end user focused documentation or internal technician documentation.
- Asset Management: Equipment ordering, computer imaging and deployment, inventory management, and surplus management.
- Accounts and Access; Working in Active Directory to manage user accounts, workstations, and user forms and policies.
- Projects: College Strategic Initiatives, Internal Team Projects, or self-proposed projects.
- Professional Development: It’s important to continue to grow and develop in an IT path that meets your career aspirations.
- Monday - Friday, 7:30 am – 4:30 pm
- Weekend or holiday hours when necessary.
Required Qualifications
- Bachelor's degree from an accredited college or university with a major or minor in computer science or closely related field
- 4 years of on-site desktop computer support experience, or equivalent of education and experience
- Excellent communication and organizational skills
- Thorough understanding of Microsoft Windows Operating Systems and Applications required
- Ability to work independently, solve complex problems, and coordinate resources to meet the needs of the College technology users
- Demonstrated skill and experience in computer technology
- The ideal candidate would possess experience supporting technology in a healthcare environment
- 6 years of relevant experience
Salary will be based off of education, experience and budget allowance.
FUNCTION: Information Technology
SUB-FUNCTION: IT Service Support
CAREER BAND: Individual Contributor - Specialized
CAREER LEVEL: S3
Additional Information
This position requires successful completion of a background check and drug and alcohol screening. The Ohio State University College of Dentistry is the fourth largest public dental school in the United States, and it is the only public dental school in Ohio.
The college is divided into eleven divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.
Location:
Postle Hall (0024)
Position Type
Regular
Scheduled Hours
40
Shift
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
Salary : $58,700 - $77,200
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