What are the responsibilities and job description for the Bartender position at The Osthoff Resort?
Bartender
Job Purpose
Provide timely, excellent beverage service to our guests while fostering a relaxing and fun atmosphere. Have the willingness to learn about wines, beer, and mixed drinks. Exceptional customer service, and an outgoing/engaging personality are required. Assist co-workers in offering the best experiences possible to restaurant guests, supporting the AAA Four Diamond brand expectations.
Duties and Responsibilities
- Promptly greet guests.
- Create bonds with locals and regular
- Learn the names and personally recognize our regulars.
- Complete Steps of Service for Bartenders
- Promote the Osthoff Resorts service principle by example; respond to/resolve Guest inquiries, complaints, or concerns in a courteous, timely and efficient manner. Make sure to inform Restaurant Manager/Supervisor/Team Leader of problems.
- Prepare drinks consistent with the Restaurant’s standard drink recipes.
- Maintain bar in an attractive and functional manner to support efficient drink preparations and promotions of beverages.
- Be knowledgeable about beverages products to assist Guest in choices.
- Maintain cleanliness in all areas of the bar
- Counters, sinks, utensils, shelves, and storage areas, surrounding areas to the bar.
- Report all equipment problems and bar maintenance issues to the restaurant manager.
- Assist in the checklists at the beginning/end of each shift with the team
- Including polishing, cleaning, prepping
- Restocking and replenishment of bar inventory and supplies.
- Complete proper end of day reports
- Sales Reports, Financial Reports, Tip Reports
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- All other duties as assigned
Qualifications
Associate must be knowledgeable of beverages, wines and making a beverage. Be able to multi-task as business demands. Must have an outgoing, fun personality, and professional attitude.
- Strong customer/ guest service skills
- Education: High School Diploma
- Be 18 years of age with Bartending License/Liquor License
- Be able to communicate and understand the predominant language(s) of our Guests.
- Have working knowledge of beer, wine and liquor and common drink recipes.
- Possess basic math skills and the ability to handle money and operate the POS
- Be able to work in a standing position for long periods of time.
- Must possess a positive attitude as a contributor to a diverse work environment
- Ability to exhibit a cheerful demeanor toward others.
- Ability to take care of the customers’ needs while following company procedures.
- Be able to work in a fast-paced environment, with self-motivation.
- Must be able to have a positive attitude with the willingness to go above and beyond what is expected. Possess great time management skills, with the ability to think on the spot.
- Must possess a positive attitude as a contributor to a diverse work environment
- Must have flexibility in time to meet the business needs of the department and Organization
- Ability to learn quickly and accurately.
Working Conditions
Working conditions vary based on business needs. Work may entail both indoor and outdoor activities, nights, weekends, and holidays, as necessary. Environment can be fast paced, high energy, and Associate will need to be able to multi-task and prioritize duties during service. Associate will also be expected to help other Osthoff Associates.
Certificates, Licenses and or Registrations
Liquor License and Learn 2 Server Certificate
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, peripheral vision and ability to adjust focus.
Language Skills
Excellent verbal and written communication skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but be intense at times depending on amount of guests/entertainment.
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