Operations Manager

The Park on Main is currently seeking an Operations Manager to supervise housekeeping and front desk operations. 

Essential Functions:

• Builds and fosters staff by creating an environment that’s engaging, where motivated people want to join, learn, do their best and advance within the organization.
• Oversees daily hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel
• Actively participates in the Manager on Duty (MOD) program.  When acting as the Manger on Duty, monitors daily revenue goals, selling strategies and detailed room availability to ensure maximum revenue while serving as the point person for all daily issues and serves as the POC for all fire, safety and emergency issues.
• Provides supervisory shift coverage for day-today operations at the Front Desk.
• Performs lead functions at the front desk to include but not limited to:  stand-alone shifts, checking all paperwork from the previous day to make sure all items posted correctly, cover scheduled breaks for all front desk personnel for any particular shift and perform any front desk projects as assigned by the General Manager.
• Inspect units to ensure all standards of cleanliness and maintenance are satisfactory on a daily basis.
• Receives guest complaints and ensures corrective action is taken to achieve complete guest satisfaction under the guidance of the General Manager.
• Ensures all associates wear proper designated uniforms at all times, while promoting the positive “can do” attitude of all associates
• Works closely with the General Manager in establishing and monitoring policies and guidelines in the day-to day operation of the Hotel to ensure profitability and exceptional guest service.
• Assists the General Manager with performance reviews, training, disciplinary documentation, and development of staff to ensure the achievement of hotel service quality standards for the purpose of ensuring that the Hotel functions in a safe and efficient manner.
• Assists the General Manager with all Human Resource functions of the hotel including complete recordkeeping, hiring and orientation, life safety training and documentation, employee documentation and disciplinary actions, policy creation and adherence, system and processes training.
• Apply all coaching and counseling techniques in accordance with progressive disciplinary policy under the direct direction of the General Manager.
• Actively participates in the weekly scheduling, budget process and forecasting.
• May perform other duties including purchasing and monthly inventory as assigned by the General Manager.
• Other responsibilities assigned by the General Manager.
• Assist in training of all associates in the department.
• Assist in maintaining a comprehensive program to generate work orders for the Engineering Department.
• Assist in monitoring customer service ratings and direct efforts to maintain proper standards
• Have complete knowledge of all policies, standards and procedures of the department.
• Maintain cleanliness of work area.
• Available for work assignments outside of associate’s customary work schedule.  This may include evenings, overnight, weekends and holidays.
• Adherence to all safety rules and regulations.
• Monitors guest billing, credit control and handling of financial transactions.
• Assists in the processing of all group resumes including billing, blocking, and any other task necessary for the handling of each guest.
• Ensures that all Front Office areas are clean and everything is in working condition.

Qualifications, Education, Experience, Skills, and Abilities:

• At least two years of progressive hotel supervisory experience
• Proficiency with Microsoft Office applications such as Excel and Word
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
• Must have excellent supervisory and interpersonal skills.
• Well organized with strong analytical and reasoning abilities.

The  Park on Main Hotel is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

Our attractive compensation package includes medical, dental, vision, life, 401k with match, STD/LTD, vacation, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

Housing opportunity available.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.