What are the responsibilities and job description for the Customer Service/Sales Associate position at The Patio Place?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience for all clients. This position requires strong communication skills and the ability to analyze customer needs effectively.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers in resolving issues and complaints with empathy and professionalism.
- Maintain detailed records of customer interactions through data entry.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Analyze customer feedback to identify areas for improvement.
- Ensure compliance with company policies and procedures while handling customer interactions.
Skills
- Bilingual proficiency in English and Spanish is highly desirable; multilingual candidates are encouraged to apply.
- Previous experience in a call center or customer support environment is preferred.
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- Excellent typing skills for efficient data entry and record keeping.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong interpersonal skills with a focus on client services and relationship building.
Join us in delivering outstanding service and support to our valued customers!
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20 – 38 per week
Benefits:
- 401(k) matching
Shift:
- Day shift
Work Location: In person
Salary : $17 - $20