Reservation Agent

Job Description

The Reservations Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and information.

Key Accountabilities

• Maintain complete knowledge of:
• All hotel facilities/services, hours of operation.
• All guest room layouts, bed types, decor,and locations.
• Room availability for any given day.
• Restricted dates, rates, and room types.
• All room rates, packages, and promotions.
• Specific arrangements between hotel and travel agencies, corporate reservations center.
• Entertainment/special events scheduled in hotel.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Maintain complete knowledge of computer and manual systems.
• Access all functions of the computer system according to the established procedures and standards.
• Set up a workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
• Agent will be the relief/coverage for the Group Coordinator when they take time off.
• Process all reservation requests, changes and cancellations received by phone or email, internally and through corporate reservations center or travel agencies.
• Ascertain callers' needs through open-ended questions.
• Enthusiastically describe room accommodations and all amenities.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in PMS.
  

General Requirements

• A bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field is preferred or equivalent hotel work experience.
• At least one year of previous hotel experience, in a luxury environment preferred.
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure, and handle multiple tasks simultaneously.
• Computer operations experience (keyboarding skills).
• Must possess an aptitude for guest service and have a cheerful, positive attitude.
• Must be fluent in English, and fluency in at least one foreign language is preferred.
  
  

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this positions start at $32.95 per hour.