Support Specialist, Safety & Engagement

Role:Support Specialist, Safety & Engagement

Reports to:Assistant Director, Safety & Engagement

Department:Access, Interim Housing & Mental Health

Location:Access Center, 503 Olympic Blvd., Santa Monica, CA 90401

Schedule: Monday - Friday, 8:30 am - 5:00 pm

Status: Full Time, Non-Exempt

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Essential Duties & Responsibilities

Under the supervision of the Assistant Director, the Safety and Engagement Attendant is responsible:
* Provide excellent customer service by engaging and welcoming all participants.
* Provide accurate information regarding available Access Center and SHWASHLOCK (shower, washers & lockers) services and hours of operation.
* Collaborate with management, staff and security in maintaining order and smooth flow of services throughout the day.
* Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants.
* Monitor and oversee the Access Center Lobby, courtyard, west side patio, bathrooms and showers to ensure compliance with program policies and procedures.
* Provide and promote resources to participants that are available in the community and surrounding areas as well as directions and transportation assistance as needed.
* Provide linkage for participants to Venice Family Clinic (VFC) for medical care onsite as well as Case Management for further needs assessment.
* Document all incidents including those involving SMPD, fire department and paramedics and submit incident reports.
* Monitor and oversee the delivery of donations of food and clothing for the Access Center; give receipts when needed.
* Perform the weekly pickup of food items from the food bank Tuesday's at 7am.
* Assist with the daily operation of the facility as needed, including general cleaning duties; cleaning and sweeping the front of Access Center and perimeter.
* Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes.
* Attending all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled.
* Other duties as assigned.


Qualifications
* High School Diploma or Equivalent
* Possess effective customer service skills and the ability to handle difficult situations.
* Minimum of one (1) year experience in a responsible security/customer service position
* Ability to act professionally regardless of the circumstances.
* Commitment to improving the community through empowerment and dignity.
* Familiarity with non-violent crisis intervention.
* Familiarity with issues faced by population served.
* Ability to self-motivate and to appropriately organize and motivate others.
* Computer literate; able to use computerized database system for information management.
* Ability to lift to 50 lbs. to move items as needed.
* Ability to work as a team member.


Work Environment
* Primarily indoor office environment
* On occasion walk or drive to different local sites
* Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds.
* May Necessitate working in busy and loud environment.
* May be exposed to elements like cold, heat, dust, noise and odor.
* May need to bend, stoop, twist and sit throughout the day.


Responsibilities Common to All agency Employees
* Always maintain a safe work environment and confidentiality.
* Be proactive, creative and flexible in determining evaluation, researching and resolving issues.
* Organize and prioritize multiple activities to meet all external and internal deadlines.
* Maintain professionalism demeanor that reflects positivity on the agency.
* Demonstrate respect and courtesy towards others.
* Able to thrive in a work environment emphasizing teamwork and collaboration.
* Respond in a timely manner in all aspects of communication.
* Work with minimum supervision
* Perform other duties as assigned.

Equal Opportunity Employer -

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives.

One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b)
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• Modern Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

ACKNOWLEDGEMENT

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