Security Supervisor

Position Title: Security Supervisor

Department: Safety & Security

Reports to: Director of Safety & Security

Position Summary

The Security Supervisor is responsible for ensuring a safe and secure environment across Philadelphia Orchestra & Ensemble Arts (POEA) facilities while overseeing and directing Security Officers on duty. This role provides leadership, direction, guidance, and accountability to all Security Officers and ensures that all Safety & Security Department policies and procedures are consistently followed and enforced.

Responsibilities

• Supervise and manage security staff, including training and performance evaluations
• Assign posts and duties to security personnel based on performance, operational needs, and special events
• Oversee day-to-day security operations and ensure compliance with established policies and procedures
• Address staff violations and take appropriate corrective action, including verbal or written warnings when necessary
• Enforce security policies and procedures consistently to maintain a secure environment
• Conduct shift briefings to communicate important information and maintain situational awareness
• Coordinate with internal partners as needed (e.g., Audience Experience, Production, Facilities) to support event operations
• Monitor security activities, including patrols, access control, surveillance, and incident response
• Provide a visible and approachable security presence to deter potential threats and address concerns promptly
• Conduct regular patrols to monitor and assess the security of POEA venues and operations
• Perform regular inspections to identify and address potential security vulnerabilities
• Interact with employees, visitors, clients, and guests in a professional and courteous manner
• Provide ongoing training for security personnel on security protocols, emergency response procedures, and the use of security equipment

Minimum Qualifications

• High school diploma or GED required
• Supervisory experience in a security environment preferred
• Ability to follow chain of command communications and work in a structured environment
• Strong working knowledge of security operations, safety practices, and security enforcement procedures
• Demonstrated leadership and decision-making ability 
• Excellent verbal and written communication skills
• Ability to train, coach, and evaluate Security Officer performance effectively
• Proficiency in Microsoft Office
• Ability to remain calm, collected yet decisive in routine, emergency and crisis situations
• Consistently dependable and reliable in terms of attendance, punctuality, and performance 
• Neat appearance to include the wearing of professional business attire, business casual attire or assigned uniforms with badges, if required by the organization
• Strong customer service orientation demeanor a must 

Work Environment and Requirements

• Work occurs in office spaces, performance venues, and public areas with varying noise, lighting, and environmental conditions
• Frequent movement between campus buildings and multiple building levels
• Ability to stand and walk for extended periods
• Ability to lift and carry up to 50 lbs. occasionally
• Ability to stoop, crawl, climb stairs and navigate uneven or confined spaces
• Ability to work outdoors and in all weather conditions, when required
• Ability to wear personal protective equipment, as necessary
• Ability to work flexible schedules, including evenings, weekends, holidays, overtime, and on-call shifts, as needed

Resume and cover letter are required when applying for this position. 

About The Philadelphia Orchestra and Ensemble Arts Philly

The Philadelphia Orchestra and Ensemble Arts Philly (POEA) bring together one of the world’s preeminent orchestras with the iconic venues that have anchored Philadelphia’s cultural life for nearly 170 years. As owner and operator of the Academy of Music, Miller Theater, and the Kimmel Center for the Performing Arts, and the programming partner for the historic Forrest Theatre, POEA serves as a cornerstone of the city’s artistic and civic identity, welcoming one million people annually to a vibrant constellation of stages across Center City.

Representing both the world-renowned Philadelphia Orchestra and a dynamic roster of resident partners and visiting artists, POEA presents more than one-thousand events annually that represent a wide range of programming, including Broadway, classical, comedy, theater, jazz, dance, and family presentations, reflecting and serving the breadth of the region’s communities. Through innovative programming, robust educational initiatives, deep commitment to diverse communities, and expanding digital platforms, POEA acts as a convener and civic partner—bringing people together, fostering dialogue, and creating an expansive, inclusive future for the arts in Philadelphia and beyond.

The Philadelphia Orchestra and Ensemble Arts is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, ethnicity, veteran or disability status.

Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. POEA strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.