Help Desk Analyst

Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! This is a hybrid role (3 days onsite) and the shift is 12-8pm

Primary Duties and Responsibilities:

• Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closure
• Provides computer hardware and software technical support both in person and remotely to all end users
• Performs software and application installation and upgrades
• Provides end user one-on-one training
• Perform basic end user account, permission and access administration
• Work with applicable help desk related vendors and service providers
• Contributes to technology guidelines, policies and procedures
• Participates and contributes to various IT Department projects and initiatives
• Facilitates use of equipment for various internal and external events

Knowledge, Skills and Abilities Required

• A minimum of 2 years in a computer end user support role
• Proficient knowledge of firm wide standard hardware and software
• Knowledge of Microsoft operating systems (Windows 7 & Win 10) & Microsoft Office applications (Word, Excel, Powerpoint)
• Knowledge of PC hardware and peripherals
• Working knowledge of networks and client/server technology
• Demonstrated ability and desire to learn new technologies and skills
• Excellent interpersonal skills and pleasant demeanor
• Ability to meet or exceed service levels of response and quality
• Motivated and accountable with excellent communication skills
• Effective organizational and time management skills
• Exceptional team player and leader with a customer service attitude
• Candidate must hold at least one IT certification (e.g., CompTIA A , Network , Security ); additional certifications are a strong plus, demonstrating technical proficiency and commitment to professional development.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.