What are the responsibilities and job description for the Marketing and Studio Coordinator position at The PilatesBarre?
Role Description
This is a full-time on-site role for a Marketing and Studio Coordinator at The PilatesBarre in Dallas, TX.
The PilatesBarre Studio Coordinator is not only responsible for the overall experience of the clients and day-to-day operations of the studio but has an emphasis on TPB’s marketing relations and social media presence for the business. They will serve a key role in handling delegated studio tasks and responsibilities to further the business initiatives that keep The PilatesBarre the top-of-the-line fitness experience it is.
STAFF MANAGEMENT
Manage and communicate with front desk staff at all studios
Overseeing client attendance, managing inventory, updating payment information and announcement boards
Assist the Studio Management in daily studio tasks, projects, and deliverables
Train and mentor front desk associates and assistants through daily tasks, sales techniques, and problem-solving
Participate in and contribute to weekly team meetings
Drive and meet sales goals
STUDIO MANAGEMENT
Responsible for managing overall studio maintenance
Basic troubleshooting of BarreFormers and Treadmills along with communicating steps taken towards resolution to upper management staff
Ensure that all merchandise and supplies are replenished, organized, and aesthetically presented within the studio
Must have the ability to drive sales, retail, and payment plans through customer relations and daily interactions
CLIENT RELATIONS
Greet and check-in clients including new registrations, accepting and reconciling payments, and introducing class equipment
Answer emails and phone calls in a professional manner while utilizing resourcefulness and business acumen
Deliver exceptional customer service by addressing and resolving customer concerns in a professional manner
Follow up with all clients to gather feedback
Build relationships with clients to ensure The PilatesBarre continues to grow and meet the clients demands
MARKETING
Responsible for collecting content for daily Instagram Stories AM / PM to stay in front of clients and communicate important and relevant studio information
Discover and create opportunities for The PilatesBarre to be involved in community events and serve as liaison in communication with studio partnerships and events
Represent The PilatesBarre and participate in events on and off-site
REQUIREMENTS
Understanding of marketing in order to execute tasks and create posts on a daily basis
Recognize gaps in advertising and marketing at The PilatesBarre and capitalize on the opportunity to better support those areas
Strong customer service and social interaction skills demonstrating patience & cooperation
Passion for fitness and a genuine interest in the care and well-being of clients
Strong attention to detail and accuracy
Highly organized and able to prioritize and meet deadlines
Trustworthy and able to handle confidential information
Work as a member of a cohesive team with all staff members and instructors
Professional, punctual, reliable, and neat
Ability to open and close studios as well as work independently and report to Studio Manager
Must be able and willing to travel between studios (University Park and Devonshire locations)
Shifts include early mornings and / or evenings and weekends. Holiday availability and weekends required. Must be flexible to stay late and accommodate changes in studio class times.
Morning Shifts : 5 : 30 AM- 2 : 00 PM
Evening Shifts : 1 : 00 PM- 8 : 00 PM
Qualifications
Communication and Writing skills
Sales and Event Planning skills
Project Management skills
Excellent organizational and time-management skills
Strong attention to detail
Ability to work effectively in a team
Experience in the fitness or wellness industry is a plus
Bachelor's degree in Marketing, Communications, Business, or related field
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