What are the responsibilities and job description for the Patient Access Specialist position at The Portland Clinic?
At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Patient Access Specialist
SUPERVISOR: Access Services Manager
HOURS PER WEEK: 40/non-exempt
DEPARTMENT: Business Office
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
- $500 bonus to be paid upon reaching 90th day of hire.
- $500 bonus to be paid upon successful completion of 1 year of employment
PRIMARY FUNCTION: Position is responsible for managing all incoming orders and referrals to help facilitate patient care and communication amongst provider offices.
DUTIES & RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Answer telephone calls, assisting provider offices and patients in reviewing orders and referrals.*
2. Register patients. Collect appropriate patient and billing information.*
3. Review & transcribe incoming referrals received via phone, fax, reports, and in-basket messages.*
4. Schedule patients for all specialties based on the referral information received.*
5. Communicate with provider offices, providing notification appointments and results.*
6. Review & transcribe orders received through a variety of means of communication.*
7. Attend internal and external meetings as requested by Supervisor.
8. Attend work regularly as scheduled.*
9. Participate as an active team member in a patient-centered medical home.
10. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
11. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.*
12. Abide by company policies.*
13. Support and cover the duties and tasks of the Behavioral Health Access Coordinator as needed.*
14. Other duties as assigned.
EDUCATION/LISCENSES REQUIRED:
High School Diploma or equivalent
EXPERIENCE/QUALIFICATIONS/SKILLS PREFERRED:
Experience with insurance companies
Values team success
Shows an interest in taking action to increase his/her knowledge and development as an employee
Contributes to an environment where people feel valued
Keyboard skills
Previous experience with Epic Practice Management or similar healthcare software
Organizational skills and ability to prioritize workflows
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
Ability to effectively work on more than one task without a reduction in the quality of work and service performed
Ability to react calmly and effectively in emergency situations and to work under pressure
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
Skill in establishing and maintaining effective working relationships with patients and staff
COMPENSATION AND BENEFITS:
401k plan with Employer Matching up to 4.5% annually
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Voluntary benefits: Life, Dependent Life, Short-Term Disability, amongst others
3 weeks PTO accrual per year
One paid Wellness day, and one paid Volunteer day per year
Employee Assistance Program
