What are the responsibilities and job description for the Watch Coordinator position at The RealReal?
As Fine Jewelry & Watch Coordinator, you will strive to maintain smooth operations of Inbound processing and authentication of watches and fine jewelry, collaborating with watchmakers, fine jewelry specialists, external vendors and management.
What You Get To Do Every Day
- Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order
- Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline
- Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors
- Investigate and resolve inquiries and issues with urgency
- Track rejections and buy-outs, communicating to appropriate channels
- Manage owned watch inventory, straps and parts
- Order supplies and tools for multiple locations
- Adhere to quality standards and SOPs
- Additional tasks, such as, performing pressure test, product cleaning, and set functions in preparation for Photography
What You Bring To The Role
- 2 years of customer service, event, account or project management experience required. Watch and/or jewelry experience preferred
- Bachelor’s degree from an accredited college or university preferred
- Strong organizational skills and attention to detail
- Sound decision making skills
- Customer service and collaborative mindset
- The ability to prioritize multiple time-sensitive tasks and/or escalate issues
- Comfort and ease with navigating business and/or warehouse systems required
- Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. GHR4599
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