PFB Customer Service Resolution Specialist

• Responds to patient inquiries via incoming phone calls, emails or messages
• Provides information about financial assistance for patients notably uninsured/under-insured patients.
• Performs analysis of billing process to determine what if any amount is patient responsibility.
• Resolves patient responsibility balances through proven debt collection techniques.
• Provides optimum customer service including quality assurance for all patient inquiries
• Performs the following Contact Center functions: answer calls, respond to email, meet performance expectations.
• Performs computerized data entry.

• In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.