What are the responsibilities and job description for the Front Office Manager position at The Residence Inn by Marriott Berkeley?
About Us:
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
ESSENTIAL FUNCTIONS:
Qualifications:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ
Overview:
Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.
ESSENTIAL FUNCTIONS:
- Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
- Ensure all front desk procedures align with hotel policies and brand standards.
- Maintain accuracy with guest records, billing and payment processing.
- Oversee cash handling procedures, deposits and billing accuracy.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Foster a positive work environment and promote teamwork among associates.
- Monitor staff performance and provide coaching and feedback.
- Recruit, train, schedule and supervise front desk associates.
- Address and resolve guest complaints and special requests promptly and professionally.
- Bachelor’s degree in hospitality management or related field is preferred.
- 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
- Experience with property management systems and hotel reservation software is preferred.
- Excellent customer service and conflict resolution abilities.
- Strong leadership, communication and problem-solving skills.
- Ability to work flexible hours; including weekends and holidays.
Salary : $75,000 - $80,000