Security Supervisor

Responsible for the efficient operation of the Security Department shift assigned.

Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

1.    Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.

2.    Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.

3.    Responsible for creating and fostering an environment of support and motivation for Team Members.

4.    Assists with the establishment of department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.

5.    Responsible for the loss prevention functions of the complex, including company assets on the gaming floor, customer and employee security and safety on their shift.

6.    Assists with the training, selecting, and developing of staff, scheduling and directing.

7.    Ensures all applicable laws, rules and regulations of the company are firmly and fairly enforced.

8.    Responsible for all investigations or supervision of all investigations performed by subordinates assigned to the Security Department.

9.    Implements systems to ensure compliance with federal, state and company rules and regulations.

10.    Identifies and controls risks and threats to the safety and assets of the company patrons and employees.

11.    Responsible for the detention of persons for probable cause for the purpose of notifying law enforcement and/or state gaming officials.

12.    Controls and maintains company-wide key controls throughout the property while on duty.

13.    Directs Security personnel to specific assigned duties and/or special assignments as needed.

14.    Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.

15.    Keeps position supervisor informed of relevant activities.

16.    Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.

17.    Other duties as assigned.

Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

•    Attend required training sessions offered by the Company.
•    Obtain and retain required license(s).
•    Perform the duties described in compliance with local laws and regulations.
•    Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
•    Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
•    Have knowledge of the Property’s programs to address problem gaming.
•    Report any acts of wrongdoing of which the Team Member may have knowledge.

Position Qualifications: Must have an Associate’s Degree and at least three years supervisory or above experience in a high-volume complex casino, hotel or public arena environment. Must have excellent PC, planning and organizational, communication and delegation skills. Other combinations of education and experience may be considered. Must be able to formulate and communicate ideas and to make independent decisions. Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels and varied light levels including flashing lights.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Supervisory Responsibilities: Manages subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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