Housing Stability Case Manager

The Salvation Army Mission:  The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose:  Provide case management services for individuals and families receiving housing services through the Salvation Army.

Essential Duties and Responsibilities:

1. Conducts client interviews regarding needs for assistance.
2. Completes all required documentation and maintain client files including intake, skills inventories and resources, individual service plans, and ongoing case management.
3. Maintains client documentation on the Homeless Management Information System and SIMS (client information management systems) and other platforms as assigned.
4. Educates clients about available community resources and refer clients to appropriate community resources as needed.
5. Provides financial literacy/ budget counseling and case management referrals for supportive services to help participants develop ongoing stability plans.
6. Accurately and efficiently processes paperwork for eligible participants in accordance with the parameters of the funding source for households determined eligible.
7. Submit appropriate funding request, as required by each funding source, on a timely basis.
8. Acts as an advocate for the client with interdisciplinary team members.
9. Provide 90-day follow-up after successful completion of the program.
10. Follow The Salvation Army and program policies, procedures and emergency procedures.
11. Assist Program and Operations Director in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/ certification requirements.
12. Networks and collaborates with other community agencies to get the best results possible.
13. Participates in assigned community meetings and task force meetings.
14. Travels between Davenport and Moline Corps social service office may be required.
15. Driving is an essential aspect of the position.
16. All other duties as assigned.

Supervisory Responsibilities:   N/A

Education and/or Experience:  High School diploma or equivalent, with a minimum of two years’ prior case work or related experience.  College coursework in human services preferred.

Qualifications:  The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

1. Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
2. Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
3. Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
4. Good communication skills both written and spoken, and ability to maintain effective working relationships.
5. Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
6. Demonstrated ability to handle confidential matters
7. Attention to detail and creative problem-solving skills.
8. Strong independent judgement.