Program Manager

• THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Adele and Robert Stern Red Shield Community Center

POSITION DESCRIPTION

POSITION TITLE: Program Manager (SCaN Program)

LOCATION/DEPT: Red Shield Corps

REPORTS TO: Community Services Director

FLSA CATEGORY: Exempt

STATUS TYPE: RFT

OUTCOMES

Build a trusting and supportive relationship with youth 14 to 24 years old who are at the highest risk of violence in Englewood and West Englewood community, and support youth in meeting their needs and long-term goals. Program Manager will also develop, cultivate, and maintain community partnerships and referral processes with Chicago Department of Family and Support Services (DFSS)-awarded delegate agencies, other service providers, violence reduction organizations, and City of Chicago Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Outreach and engagement
• Receive referrals, assign Navigators to a referral, and assist Navigators in recruitingyouth through community outreach and engagement with referral partners (e.g., law enforcement, schools, street outreach, community organizations, etc.)

• Monitor and support Navigators as they are conducting outreach, enrolling youth,building a trusting and supportive relationship with youth, and supporting youth in meeting their needs and long-term goals.

• Service planning and coordination with youth
• Leverage a robust network of service providers within the targeted communityareas to meet youth's individualized needs.

• Develop, cultivate, and maintain community partnerships and referralprocesses with DFSS-awarded delegate agencies, other service providers, violence reduction organizations, and City of Chicago Departments.

• Training and professional development
• Delegate agencies will have structures in place to assist Program Manager inproviding reflective supervision and supports necessary for Navigators to be successful (e.g., initial, and ongoing training and coaching, case consultations, self-care plans, etc.)

• Identify and provide ongoing skills training necessary for Navigators to besuccessful in their role.

• Data entry and review
• Monitor youth service and goal plans and transition plans

• Review data weekly in Cityspan to monitor caseloads, ensure accurate data entry,assess program quality and identify gaps in services.

• Review data in CitySpan during Active Contract Management meetings with DFSSand determine next steps to implement best practices and address program challenges based on meeting discussions.

• Provide clear and consistent opportunities for youth feedback and engagementregarding programming, community referral partners, and family engagement.

Education and training

• Participate in Active Contract Management meetings with DFSS and DFSS-sponsored professional development trainings.
• Participate in CitySpan trainings

Other duties

• As assigned by the Community Center Director.

REPORTING RELATIONSHIPS

This position reports to the Community Services Director

This position supervises the Navigators (Caseworkers).

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

This individual should be able to follow all SCaN program model policies and procedures to ensure compliance with Chicago Department of Family and Support Services (DFSS) and contract and required standards.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE:

• Bachelor's degree in social work, Non-Profit Management, Education, or related field required; master's degree Preferred.
• Licensure preferred but not required (LPC/LCPC or LMSW/LCSW).
• At least three years of experience in case management or program management.
• Federal Fingerprint Background check required.
• Current Cardiopulmonary resuscitation (CPR) and First Aid Certification required.
• Illinois Mandated Reporter Training required Certificate, & Acknowledgment of Mandated Reporter Status Form (annual)
• Safe from Harm required.
• Caseworker Certification Program (CCP) within 90 days of employment.
• Must be proficient in common office software programs: Microsoft Word, Microsoft Office, and Excel.
• Valid Driver's License and Insurance

COMPETENCIES

• Willing to promote the mission of The Salvation Army.
• Engage with others from collaborative alliances, influence, motivate, manage change, and address barriers. Assess community needs, plan interventions, and participate in community leadership applying research-based practices.
• Critical thinking, conduct complex data analysis, articulate analysis and evidence based research, and creative problem solving.
• Organize/implement plans, develop policies/procedures, standardize operations, manage multiple projects and deadlines simultaneously, delegation, establish and meet goals, be detail oriented, and develop strategies for Continued Quality Insurance (CQI).
• Adaptable in culturally diverse environments, and respectful of cultural differences.
• Effective team leadership modeling ethical standards. Adaptability to changing conditions and requirements. Discretion in confidential information flow. Conflict resolution and mediation skills.
• Excellent communication (verbal and written) and interpersonal skills.
• An attention to detail, procedures, processes and policies.
• A positive attitude and the ability to be flexible considering changing job situations/priorities.
• Knowledge relevant to counseling youth: youth development, counseling modalities appropriate for youth, effects of abuse and trauma on youth.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Community Center Director informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do moderate physical work and must be able to lift up to 30 pounds.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
• The work environment for this position includes an office environment with a low noise level.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional continuous basis.
• Ability to grasp, push, pull objects such as reference materials, files, file cabinet drawers, and reach overhead.
• Must be able to work with clients that have poor social skills, suffer from mental illness, have criminal backgrounds, trauma, and have substance abuse problems.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.