The Pathway of Hope – Emergency Social Services Case Manager

https://www.youtube.com/watch?v=8JJuAE4H_VQ&feature=youtu.be

The Salvation Army Midland Division Family Haven Shelter located in St. Louis, Missouri, is looking for a Pathway of Hope Emergency Social Services Case Manager! This is a full-time position at 40 hours a week with starting pay of $41,000 a year! 

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible. Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary:  The PoH/ESS Case Manager will provide intake, assessment, and services to individuals seeking ESS assistance and manage Pathway of Hope (POH) services.  This will include assistance with food, utility bills, rent or mortgage payments, transportation, clothing and furniture vouchers, prescriptions, other basic needs items and POH client pre-screening, manager POH client goals.  The Case Manager will network with community agencies, programs and referral resources benefit the Corps.  Position is expected to comply with and meet The Salvation Army, Federal, State and Local policies and standards.

Essential Duties (Reasonable accommodations may be made to enable individuals with disabilities to perform this job description.):

• Deliver the Pathway of Hope services to participating clients:
  • Conduct pre-screening and intake of clients using specified assessment tools;
  • Conduct goal setting steps with clients formulating change-oriented action plan;
  • Conduct follow-up case management meetings with clients;
  • Monitor and track the changes goal attainment on the action plan.
  • Input all client information into SIMS in a timely manner
• Provide on-site and occasional outreach assistance to clients seeking emergency
• Provide ESS intake and assessment to determine client eligibility and match clients with resources.
• Distribute food, vouchers, and/or checks to clients for purchases and payments allowed; refer persons to other agencies if assistance is unavailable.
• Identify resources available in service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
• Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.
• Record electronic and written client information in paper and computer records.
• Record statistical data and provide statistical reports in a timely manner as directed by CO.
• Distribute, track and report ESS funding and in-kind gifts according to guidelines and deadlines provided.
• Maintain food pantry in clean and organized condition and stock with food products and supplies.
• Direct, schedule, and supervise the volunteer(s) staffing the food pantry.
• Communicate social service activities to their direct supervisor. Coordinate social services with other Corps programming, and inform clients of Corps programming.
• Facilitate client application process for seasonal and special assistance as well as community programs.
• Participate in Corps seasonal events and resource collection as directed by supervisor.
• Provide ESS during disaster situations for extended durations and in extreme conditions.
• Represent The Salvation Army through the implementation of its mission in all service aspects.
• Maintain confidentiality and comply with Safe From Harm guidelines.

Minimum Qualifications

Bachelor’s degree in human services field with one (1) years related work experience with some supervisory experience.  Combination of education and experience will be considered.  Must have an outgoing personality with good communication skills and an ability to work with diverse cultures.  Strong leadership style and good organizational skills required.  Commitment to carry out The Salvation Army’s mission is essential.  Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers.  Must have reliable transportation, a valid Driver’s License and pass TSA MVR check.  Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

Physical and work environment requirements

Capable of occasionally lifting 20 pounds and sometimes up to 40 pounds. Occasionally move 50 or more pounds using dolly/cart/truck. Must be capable of performing in an office environment to include: using a computer, answering phones, etc.  Most work will be indoors in a temperature-controlled environment.

The Salvation Army Central Territory does not participate in unemployment compensation programs. The Salvation Army, as a church, is exempt from participation in federal and state unemployment insurance programs.

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