What are the responsibilities and job description for the Housing Tenancy Specialist position at The Salvation Army Del Oro Division?
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
BASIC PURPOSE
The purpose of the Housing Tenancy Specialist position is to assist families with sustaining permanent housing through case management, coaching and service coordination.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct intake and program eligibility for Housing Tenancy Services
- Manage cases actively receiving Housing Tenancy Services
- Conduct case management and provide service coordination
- Conduct home visits based on individual housing plans
- Provide education on tenant roles, rights, and responsibilities
- Liaise between tenants and landlords to assist with issues/disputes
- Assist tenants with lease compliance and annual housing recertification process
- Conduct bi-monthly home inspections for wellness, safety, habitability checks
- Coordinate medical referrals in coordination with contracted managed care plans
- Participate in weekly case conference meetings
- Participate in program and agency trainings as assigned
- Maintain accurate participant records in various information management systems; and generate reports as requested
- Maintain and execute confidential information according to HIPPA standards
- Maintain a highly detailed and organized filling system
- Ensure intake procedures utilize harm reduction and housing first principles
- Check and respond to emails and voicemails on a regular basis
- Adhere to confidentiality standards
- Other duties as assigned
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
- Ability to speak and write the English language at a high and professional level
- High degree of confidentiality
- Able to endorse and promote The Salvation Army’s mission
- Minimum two (2) years of social service/work and/or related experience preferred
- Computer literate, in Windows environment (Microsoft Office), Publisher, Excel and Outlook preferred
- Excellent communication skills, both written and verbal.
- Excellent and professional telephone etiquette and presence
- Excellent organizational skills
- Strong ability to utilize a high level of time management and handling multiple tasks
CERTIFICATES, LICENSES, REGISTRATIONS
- High school diploma
- Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
- Must be 21 years or older
- Authorize The Salvation Army to add name to the CA DMV Pull Notice Program
- Complete The Salvation Army vehicle course training
PHYSICAL REQUIREMENTS:
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
- Ability to grasp, push, and/or pull objects
- Ability to reach overhead
- Ability to operate telephone
- Ability to lift up to 25-40 lbs.
- Ability to operate a computer
- Ability to process written, visual, and/or verbal information
- Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
