What are the responsibilities and job description for the Receptionist position at The Salvation Army USA Central Territory?
THE SALVATION ARMY
- Perform general receptionist duties. (60%)
- Greet all visitors to The Salvation Army, referring them to the appropriate individual for assistance.
- Answer incoming telephone calls, providing information on external Salvation Army services, or transferring incoming calls to the appropriate staff member.
- Stock and maintain literature racks in neat and orderly condition.
- Receive deliveries and route to appropriate staff member.
- Setting appointments as needed with clients in conjunction with the Social Services Coordinator.
- Maintain a log of calls received, individuals referred to other community agencies/organizations, and individuals (walk-ins) that come to our building. (For NSS/social service statistics)
- Receive donations submitted to the Corps, issue a receipt to the donor, and maintain a log of donations for reporting purposes such as Gifts-In-Kind.
- Process information for clients as directed. (25%)
- Assist Social Service clients in completing forms.
- Forward forms/requests.
- Follow up on requests for information.
- Assist in managing volunteer database. (15%)
- Process volunteer information as directed.
- All other duties as assigned.
- High School Diploma or GED equivalent.
- A minimum of one year’s experience in an office environment or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills, and abilities.
- Fluent in Spanish. Professional written and verbal communication skills in Standard Spanish, preferred.
- Knowledge of general office equipment and procedures, including a personal computer and the use of the Microsoft Office software applications.
- Knowledge of the methods, techniques, materials, and equipment used in the operation of a business office.
- Demonstrated ability to answer a multi-line phone system and receive and transfer phone calls through the phone system.
- Demonstrated ability to create simple documents using the Microsoft Office suite software.
- Good communication and interpersonal skills.
- Ability to use initiative and to be a self-starter.
- An attention to detail.
- A positive attitude and the ability to be flexible in light of changing job situations/ priorities.
- An ability to work with confidential material.
- Supportive of the mission of The Salvation Army.
- This individual will only commit Army resources that have been allocated or approved.
- This individual will keep the Corps Officer informed on all critical issues relating to their area of responsibility.
- This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
- This position is required to do light physical work.
- In order to successfully perform the essential functions of this position, the employee is regularly required to use office equipment and a PC.
- The work environment for this position includes an office environment with a low noise level.
- Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
Receptionist
AFC URGENT CARE -
Hinsdale, IL
Receptionist
Lensa -
Lyons, IL
