What are the responsibilities and job description for the Family Store Clerk position at The Salvation Army USA Southern Territory?
Job
Summary
Assists store customers in donating, selecting, and
purchasing store items; operates and maintains a cash register; responds to
customer’s questions; maintains the cleanliness and orderliness of the store
displays; ensures the security of store items and the cash register.
Receives, sorts, prices and prepares donated items for
display in the store; determines suitability and pricing of items based on
established standards; assists in maintaining the orderliness and cleanliness
of the warehouse area.
Essential
Functions
This job description should not be
interpreted as all inclusive. It is
intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform
job-related responsibilities and tasks other than those stated in this job
description.
Store Clerk Responsibilities (40%)
Assists customers purchasing items from The Salvation Army
by ringing-up sales utilizing a cash register; collects monies, counts change
and prepares receipts; prepares and packages purchased items; prepares and
balances the cash drawer and runs routine register print-outs; prepares and
delivers bank deposits; ensures the security and accountability of all cash
register funds and sales records in accordance with established operating
procedures.
Prepares, processes and maintains various sales records, tax
forms, and social service vouchers; prepares routine sales reports as directed.
Maintains the neatness and security of the cash register
area; ensures that forms, bags, etc. are adequately stocked.
Assists customers by explaining store policy and responding
to questions regarding the pricing and/or purchasing of items; ensures that all
customers visiting the store have a pleasant experience.
Assists customers who are donation items to The Salvation
Army; directs customers to the proper loading/unloading area, may assist with
hauling donations to the storage area; prepares and provides tax receipts as
needed.
Places and arranges items in the store as directed; checks
all store displays to ensure that items are maintained and displayed in a neat
and orderly manner; rotates and/or rearranges stock as directed; returns items
to the proper location after customers have handled.
Answers the store telephone in a tactful and courteous
manner; assists customers by responding to questions and providing directions
and/or general information; may schedule and record donation pick-ups.
Cleans all display racks and shelves; sweeps and mops
floors; cleans windows and mirrors; ensures that the store is maintained in a
clean and inviting manner.
Opens and/or closes store door in accordance with the store
schedule.
Sorting Room Worker Responsibilities (40%)
Receives, inspects and sorts donated items such as clothes,
shoes, household items, bric-a-brack, etc. according to the category and
condition.
Selects items suitable for store display and distributes
same to appropriate area for further sorting and/or pricing; discards; items in
accordance with established procedures.
Tags items with specially coded tickets and/or prices in
accordance with established procedures.
Hangs clothes on hangers and places same on clothes racks.
Packs items in boxes and marks boxes accordingly; assists in
transporting boxes to appropriate storage area.
Prepares non-suitable clothes for the bailer.
Lifts and carries items to the appropriate destination for
further processing, storage or displaying in store.
Maintains warehouse are in a neat and orderly manner; cleans
floors, tables and work area.
Other
Responsibilities (20%)
Assists in pricing and tagging items in the store in
accordance with established procedures.
Assists customers in carrying purchased/donated items in/out
of the store
Assists in disaster relief projects as needed.
Monitors volunteers working in the Family Store and
warehouse.
May assist in answering the telephone; provides general
information and records messages.
May assist in preparing receipts for donations.
Help to keep the bathrooms and dressing rooms cleaned.
Performs other
related work as required.
Materials
and Equipment
General Office Equipment Copier Fax machine Bailer Cash Register Hand Truck Mop/broom/bucket Cleaning supplies Clothes racks and hangers ticket/pricing gun
Knowledge,
Skills and Abilities
Knowledge of effective customer service techniques.
Knowledge of the principles and practices of basic math.
Ability to sort items in accordance with established
categories.
Ability to determine the condition of items in accordance
with established standards.
Ability to follow instructions and work independently.
Ability to work effectively and cooperatively with
co-workers.
MINIMUM
QUALIFICATIONS REQUIRED
Education
and Experience
High School diploma or GED and experience working in a
retail store preferred. OR any equivalent combination of training and
experience which provides the required knowledge, skills, and abilities.
Certifications/Licenses
None.
Physical
Requirements
Ability to meet attendance requirements.
Ability to read, write and communicate in the English
language.
Ability to perform mathematical computations and count
change.
Ability to perform frequent waling and/or standing,
kneeling, or squatting relieved by lesser periods of sitting. Physical ability to lift and carry and/or
push/pull light objects (less than 25 pounds)
Moderate mobility; duties are usually performed by
combinations of sitting, standing, and waling on a frequent change basis. Distance of travel is usually within the same
building.
Ability to operate a cash register.
Working
Conditions
Work is performed in a normal store environment where there
are little or no physical discomforts associated with changes in weather.
Work is performed in a warehouse environment where there are
physical discomforts associated with changes in weather or discomforts
associated with noise, dust, dirt, and the like.
Statement
of Purpose
This document
provides descriptive information about the above Salvation Army position. Work
actually performed by incumbents in this position may vary. Although this
document may be used for recruiting, staffing, or career planning, the
information contained herein should only be used as a guideline or
recommendation for the content of and qualifications for this position. An
individual’s ability to meet the qualifications and capabilities described in
this document is not a guarantee of employment or promotion. The Salvation Army
reserves the right to make changes to this document as deemed necessary without
providing advance written notice.
All employees recognize that The Salvation Army is a church and agree
that they will do nothing as an employee of The Salvation Army to undermine its
religious mission. To apply, please select the "Apply Now" icon at the bottom of this posting.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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