What are the responsibilities and job description for the Customer Service And Sales Support Representative position at The Sliding Door Company?
Position Overview:
The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, phone calls etc. We expect you to perform well in a team environment and have exceptional people skills.
Responsibilities:
Work with Lead Distributor and Account Executives to ensure leads are evaluated according to qualification criteria
Provide Support to sales agents and respond to customer and prospect queries
Calling on open leads to qualify if they are still interested
Stay up to date with new products and feature launches and ensure the sales team is on board
Work within the internal CRM to ensure updates in the system
Maintain regular contact with prospective customers/leads/accounts
Learn the product to become a product expert
Learn the system and become a system expert
Experience Required:
3 years' experience as a sales support specialist or sales support associate
Excellent customer service skills
In-depth understanding of sales principles and customer service practices
Expert data entry skills specializing in accuracy
Strong organizational and project management skills
Hands on experience with CRM systems
Knowledge of Microsoft Outlook, Word, Excel, and basic Office programs
Self-motivated individual, strong work ethic, optimistic disposition, team player
Education/Licenses/Certification/Formal Training:
High School Diploma required
College Degree preferred
Salary : $18 - $20