What are the responsibilities and job description for the Patient Service Representative - Full Time position at The South Bend Clinic?
Overview
ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
- Greets and welcomes patients/guests on the phone in a professional, respectful, confidential manner.
- Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, and registration.
- Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
- Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
- Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
- Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
- Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
- Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
- Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
- Performs other duties as assigned when appropriate.
- Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Qualifications
POSITION REQUIREMENTS:
Education/Certification/License:
High school diploma or equivalent is required. CPR certification is preferred.
Knowledge, Skills, and Abilities:
Must be a team player, professional, comfortable with computers and be customer service oriented. Excellent phone, people and organizational skills. Ability to pay attention to detail and efficiently multi- task in a highly productive clinical setting.
Special Demands/Requirements:
None
