EMPLOYMENT SECURITY REPRESENTATIVE I

Requisition No: 718082

Agency: Economic Opportunity

Working Title: DEO-718082- EMPLOYMENT SECURITY REPRESENTATIVE I - 40045057

Position Number: 40045057

Salary: $15.00 hourly;$2600 monthly; $31, 200 annual

Posting Closing Date: 09/30/2022

Job Type: Full-Time

Position Location: Clewiston

Interviews will be conducted either face-to-face, telephone or virtual.

TO BE CONSIDERED FOR THIS POSITION, REPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE IN YOUR RESUME AND/OR BASED ON YOUR SUBMITTED APPLICATION.

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at DEO for positions that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Employment Security Representative I (ESR I) is a professional position with the Department of Economic Opportunity (DEO) which promotes employment and training programs alongside of the Workforce Development Board frontline staff. You will focus on placement services for career seekers using Employ Florida (EF), job boards, local newspapers, and community resources. Ensures quality referrals are based on employer defined skill sets and requirements. Employers are provided job order services, job creation, updates, placement verifications, follow-up and hiring events. You will make sure career seekers and employers understand all services provided by CareerSource Southwest Florida.

The Difference You Will Make:

You will provide services that are adequately documented in Employ Florida (EF) and make sure job seekers are obtaining and retaining employment and assist local employers to attract and retain highly qualified candidates. You are responsible for focusing on work demands and customer service in a diverse environment. DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Clewiston is perched on Lake Okeechobee midway between West Palm Beach to the east and Fort Myers to the west, Clewiston is Florida's sweetest town. That's because of its sugarcane crop and Sugar Festival. Visitors come for sugar tours, to fish for bass in the nation's second-largest freshwater lake, and to hike or bike the lake's trail. In the center of town, don't miss the historic Clewiston Inn. Built in 1938 by the United States Sugar Company to host company executives and visiting dignitaries, the inn remains a rare treat, a true throwback to Old Florida. The Clewiston Inn is registered as a National Historic Site.

Clewiston is proud to have the Hendry County Regional Medical Center located here. With the small-town atmosphere, recreational facilities, and business opportunities, it is no wonder so many people are looking at Clewiston as the place to raise a family or retire. Clewiston's temperate climate and tranquil palm-filled vistas make it a town for all seasons.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay: $31,200 Annually; $15.00 per hour

Your Specific Responsibilities:

• Greets and assists career seekers and employers by assessing primary needs and directing customers to appropriate services.
• Coordinates the provision of Employ Florida labor exchange services to employers and eligible persons which include intake and assessment, counseling, testing, job search assistance, referral, and placement.
• Assess the needs of customers to determine the eligibility of applicants and refer to services such as, Migrant Seasonal Farm Workers, Veteran Employment Services, Supplemental Nutrition Assistant Program (SNAP), Welfare Transition (WT), Ticket to Work, Job Youth Programs, Federal Bonding, Trade Adjustment Act (TAA), Workforce Innovation & Opportunity Act (WIOA) and In-House Hiring Events, etc.
• Ensures full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in EF. Reach out to new Employ Florida registrants and encourage them to take advantage of all of CareerSource Southwest Florida resources.
• Provides assistance and instructions to customers utilizing services, initiation of EF registration, and information available in the Resource Room. Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately. May explain and clarify re-employment policies and procedures for unemployment compensation claimants.
• Participates in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the CareerSource services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness.
• Maintains neat and orderly, professional work area(s).
• Work throughout CareerSource Southwest Florida’s One-Stops as needed/scheduled.
• Maintains strict rules of confidentiality.
• Identifies and recommends to Center Supervisor actions, services needed to maintain customer flow and compliance with established regulations, directives, and procedures.
• Perform other related duties as requires or assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office suite applications (Word, Power Point, Excel, and Outlook) as well as email.
• Knowledge of basic public relations principles.
• Ability to work in a culturally diverse environment.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to work effectively as part of an inter-organizational team.
• Ability to learn new technologies as they are introduced.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Minimum:

• Completion and certification of Florida Workforce Professional (Tier 1) required within one (1) year of hired date.
• May be required to travel locally in CareerSource Southwest Florida (Collier, Lee, Port Charlotte, Hendry, and Glades Counties) and must furnish own transportation.
• The selected candidate may be required to work weekends or after regular work hours at job fairs, or community meetings once or twice a month.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.