STATE POLICE DISPATCHER

State of New Hampshire Job Posting

Department of Safety

Division of State Police - Communications

33 Hazen Drive, Concord, NH 03305

STATE POLICE DISPATCHER

(Police Communications Specialist II)

Open Recruitment for Concord and Twin Mountain Locations

$22.06/hourly - $29.43/hourly

Multiple Shifts Available:

1st (no differential)

2nd ($1.20/hr differential)

3rd ($1.50/hr differential)

Rotating ($1.20/hr differential)

The State of New Hampshire, Department of Safety, Division of State Police, Communications, has multiple full-time vacancies for Police Communications Specialist II's. These positions have a 40 hour work week and are non-exempt.

SCOPE OF WORK: To provide supervision and review of Police Communications Specialist Is, and to train personnel in analyzing and interpreting information in order to provide critical coordination of law enforcement response; to receive and transmit messages via two-way radio, telephone, and other communications equipment nationwide involving enforcement and emergency field personnel.

ACCOUNTABILITIES:

Monitors daily functions of Police Communication Specialist Is, reviews assignments, provides training and mentoring for work and standards, and ensures policies and procedures are being appropriately followed; provides evaluation and progress notes to assist the supervisor with performance appraisals and reviews.

Assists the supervisor when necessary in answering telephones for general testing or emergency response at nuclear facilities and in contacting agencies to coordinate services/responses.

Provides training and supervision in utilizing the following systems: Computer Aided Dispatch, Astro Two-Way Radio System, National Weather Alert System, Emergency Alert System, Group Wise, State Police On-Line Telecommunications System, National Law Enforcement Telecommunication System, National Crime Information Center; in order to receive/transmit messages and monitor alerts, monitor changes and updates to information, and to relay data to emergency responders during incidents, emergencies, disasters, or critical events.

Operates complex computer and telecommunications systems to transmit enforcement and emergency information to a variety of state and municipal agencies.

Radios assignment of law enforcement personnel to proper locations during police emergencies; alerts and coordinates other emergency personnel and arranges for necessary equipment resources.

Uses computer programs and databases containing multiple data sources to enter and retrieve information including: standard office software, boat and motor vehicle information, mooring, boater education. Updates and removes data from the National Crime Information Database as needed adhering to federal guidelines.

Completes reports including documentation of towed vehicles, emergency responses, and traffic records and maintains and organizes a daily logs in order to assist supervisor with data and information tracking; complies data on accident and service related calls to the US Coast Guard for annual reports.

Reviews call logs and reports after critical incidents such as high speed pursuits, shooting events, major traffic accidents, and riots, and leads incident debriefings.

MINIMUM QUALIFICATIONS:

Your Experience Counts See Per 405.01.

1.5 Years of additional relevant experience = Associate's Degree

3 Years of additional relevant experience = Bachelor's Degree

4.5 Years additional relevant experience = Master's Degree

Education: Associate’s degree from an accredited institute of higher education. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years of experience in a service-oriented position such as paramedic, firefighter, emergency medical technician, dispatcher, law enforcement, public safety, customer service, or a related field, involving a high volume of interactive public contact, requiring the need for quick response and accuracy, as well as multitasking ability, while working in a stressful environment; with some experience in public safety dispatching. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification:

Must obtain certification as a State Police On-Line Telecommunications Systems Operator within six (6) months of hire.

SPECIAL REQUIREMENTS:

1. Selected candidate will undergo a background investigation including fingerprint-based criminal records check and motor vehicle record check in order to ensure suitability for exposure to confidential information, in accordance with department policy.

2. Prospective appointees must possess normal hearing and qualify in a controlled substance screening test, as determined by the Bureau of Emergency Communications.

DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact Lieutenant Matthew Lapierre at Matthew.P.Lapierre@DOS.NH.GOV.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

Employee Benefits | NH Dept. of Administrative Services

Value of State's share of Employee's Retirement: 13.85% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
  

• Flexible Spending healthcare and childcare reimbursement accounts
  

• State defined benefit retirement plan and Deferred Compensation 457(b) plan
  

• Work/life balance flexible schedules, paid holidays and generous leave plan
  

• $50,000 state-paid life insurance plus additional low-cost group life insurance
  

• Incentive-based Wellness Program (ability to earn up to $500)
  

Total Compensation Statement Worksheet:

Total Compensation Calculator | Human Resources | NH Dept. of Administrative Services

Want the specifics? Explore the Benefits of State Employment on our website:

Human Resources | NH Dept. of Administrative Services

Benefits Summary (nh.gov)

EOE

TDD Access: Relay NH 1-800-735-2964