What are the responsibilities and job description for the IT Support Technician position at The Stony Brook School?

The Stony Brook School is seeking a full-time, 12-month IT Support Technician to join our team! In this entry-level role, you'll play a vital part in supporting staff, students, and faculty by troubleshooting and resolving hardware, software, and network issues with a focus on exceptional customer service. You'll manage helpdesk tickets, provide on-site technical assistance, and help ensure the smooth operation of our IT systems. This position offers a great opportunity to kick-start your IT career in a dynamic, team-oriented environment with ample opportunities for growth and professional development.

Key Responsibilities :

Customer Service :

Serve as the first point of contact for technical issues via helpdesk, phone, or email.
Respond to inquiries with friendly, clear, and solution-oriented communication
Provide basic troubleshooting and support for hardware, software, and network issues, both remotely and in-person.

Ticket Management & Escalation :

Track and manage helpdesk tickets, ensuring prompt resolution and clear communication.

Document issues, troubleshooting steps, and resolutions for future reference.

Escalate complex issues to appropriate team members and ensure timely follow-up on open tickets.

On-Site Support :

Offer in-person IT support across campus, including installing equipment to troubleshooting hardware.

Assist with the setup and maintenance of workstations, printers, and network hardware.

Project Collaboration :

Support the IT team in project delivery, contributing to short-term and long-term initiatives both on-site and remotely.

Communication & Reporting :

Regularly update customers on ticket status, keeping them informed throughout the process.

Assist with documentation, timesheets, and reporting on fieldwork activities.

Team Collaboration :

Collaborate with fellow technicians and the Director of Technology to maintain a high standard of service.

Participate in ongoing training and development to build skills and share best practices.

Skills & Qualifications

Required :

Strong problem-solving skills and the ability to quickly address common technical issues.

Excellent communication skills (written and verbal) to explain technical concepts clearly.

Basic knowledge of operating systems, business software, printing systems, and networking.

Hands-on experience troubleshooting IT systems, particularly with Google Workspace and standard business applications.

Ability to multi-task and prioritize tickets effectively in a fast-paced environment.

Eagerness to learn and adapt to new tools, systems, and processes.

Preferred Skills :

Experience with helpdesk ticketing systems or remote monitoring tools (PSA, RMM).

IT certifications such as Microsoft MCP, MCSA, or ITIL.

Familiarity with academic environments or experience working in a Managed Service Provider (MSP).

Why Join Us?

Competitive Salaries : We offer competitive salaries, commensurate with experience.

Comprehensive Benefits : Free premiums for medical and dental insurance coverage, plus school-paid life insurance and disability coverage.

Retirement Plan : 403(b) plan with immediate vesting and a 7.5% matching contribution.

Professional Development : Opportunities for career development and learning.

Additional Benefits : Complimentary meals during school sessions, and a generous paid leave policy for vacation, sick days, holidays, and personal time.

The Stony Brook School, located in Stony Brook, NY, is an independent college preparatory school (grades 7-12) that exists to challenge young men and women to know Jesus Christ as Lord, to love others as themselves, and to grow in knowledge and skill, in order that they may serve the world through their character and leadership

Join a team that values collaboration, innovation, and service. Start your IT career in a supportive and dynamic environment where you can make a meaningful difference in the lives of students and the community. Apply now!

Salary Range : $24.00 - $31.25 per hour, commensurate with experience.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Stony Brook School will be based on merit, qualifications, experience, and abilities. We do not discriminate on the basis of race, color, sex, national origin, age, citizenship, genetic predisposition, or any characteristic protected by the law.

Salary : $24 - $31

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