ASST CASINO MANAGER

Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Table Games department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Essential Functions:

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Ensures the safeguarding of casino assets.
• Monitors property for cleanliness, safety, security, and customer service issues,
• Occasionally inspects all Casino areas proactively talking with guests, assisting players, and Marketing to generate casino revenue.
• Ensures that a standard of excellence in guest service is delivered throughout the property’s casino floor Responds to any escalated guest and employee complaint or situation on the casino floor, as needed, making appropriate resolution decisions.
• Assists the Casino Manager to Develop and implement plans and programs to ensure effective and efficient service to maximize revenue and game utilization on the casino floor.
• Communicates observations to appropriate Executive committee member.
• Develops and implements staffing plans, training policies and procedures designed to enhance departmental operations and guest service standards
• Assists Vice Presidents and Casino Managers of gaming divisions with the development and execution of business strategies related to casino floor business
• Communicates with Human Resources on hiring, transfers, suspensions, terminations, evaluations and corrective action of employees within the table games department
• Ensures casino operations staff effectively utilizes the company’s player tracking systems to facilitate guest capture, guest history, play evaluation and awarding of complimentaries to valued customers
• Informs Surveillance of any large play, large buy-ins, large bet variances and/or basic strategy deviation
• Works in conjunction with security and surveillance to detect and address any employee or guest irregularities
• Performs other duties as assigned
• Responsible for scheduling and training of dealers and Floor Supervisors at the direction of the Casino Manager.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications/Requirements:

• Must have 3-5 years experience performing same or similar job duties in a casino environment
• Previous experience consistently providing outstanding service to both guests and fellow co-workers
• Previous experience using positive leadership techniques that resulted in increased guest service scores, revenue, and/or employee engagement
• Previous experience making decisions on escalated guest complaints on the casino floor not related to Table Games (i.e. – Slots, Food & Beverage, Ticketing, Players Club, etc.)
• Experience with a pit player tracking system or other computer related skills preferred.
• Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to effectively multitask in a hectic work environment
• Must possess excellent verbal and written communication skills
• Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals
• Accurate money handling and documentation skills
• Excellent guest service skills
• Present a professional appearance
• Must be able to communicate effectively in groups as well as in one-on-one situations.
• Ability to effectively communicate in English, both written and verbal
• Must have the ability to operate computer equipment; Microsoft Office preferred
• Ability to communicate effectively at all times with all levels of employees and guests
• High school diploma or equivalent
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Required Work Cards

• Alcohol Awareness
• Gaming

Physical Requirements

• Continuously walking and/or standing and working indoors (more than 75% of the time)
• Occasionally sitting at a desk or table
• Lifting/pushing/pulling/carrying up to 25 lbs
• Work for sustained periods of time maintaining concentrated attention to detail
• Hearing, vision (including peripheral), speech and literacy (critical)
• Ability to work in a smoky, noisy environment with bright lights, some dust, & hot and cold temperatures
• Ability to communicate vocally utilizing portable radios and telephones (critical)