Box Office Associate

TITLE: Box Office Associate
STATUS: Part Time, Non Exempt
DIVISION: Marketing/Audience Services
REPORTS TO: Audience Services Director
POSITION AVAILABLE: Applications Accepted Year Round

THE POSITION
Box Office Associates are responsible for processing ticketing requests and providing a high level of customer service to all patrons and guests. This position will assist with box office operations during the run of shows and staff the Will-Call desk during box office hours. This position reports to the Audience Services Director with oversight by the Associate Box Office Manager and the Manager on Duty.

This public facing position is the primary point of contact for Studio Theatre with whom audiences will interact on a regular basis.

The position is part-time with a varied scheduled (0-20 hours weekly) with required night and weekend availability. This job requires work to be performed onsite at Studio Theatre.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key duties of the House Manager include, but are not limited to:

• Sell and process all ticket sales in Tessitura, including single tickets, subscriptions, and exchanges.
• Support the box office team in efforts including inbound and outbound phone calls, will call operations and email correspondence.
• Maintain the highest level of customer service by corresponding with patrons in a timely manner and trouble-shooting ticketing issues.
• Adhere to proper data management standards in Tessitura to ensure database and institutional information are up to date.
• Foster a work environment that embodies Studio's commitment to be a supportive and anti-racist workplace.
• Investment in Studio Theatre's Mission, Values, and a commitment to its Anti-Racism Statement.

SKILLS AND QUALIFICATIONS

Studio Theatre is seeking an individual with considerable talent, passion for the theatre, and ability to advance institutional aims. We expect a candidate will have:

• Customer service experience or experience working with the general public; front of house and box office experience is a plus, but not required.
• Preference will be given to applicants familiar with ticketing software (preferably Tessitura) or CRM database.
• Strong computer skills and knowledge of Microsoft Office Suite. Must be comfortable working at a computer for extended periods of time.
• Strong organizational skills, attention to detail and ability to multi-task in fast paced environments.
• Excellent written and verbal communication skills.
• Commitment to diversity, equity, inclusion and enthusiasm to work with teams with diverse identities. Commitment to Diversity, Equity, and Inclusion, and enthusiasm to work with teams with diverse identities.
• This position requires:
  • Working at a computer for extended periods of time (Screen time accounts for 75% to 100% of hours on shift)

COMPENSATION
This position is a part-time, hourly non-exempt position with an hourly rate of $17.16/hour. This position's weekly hours vary depending on the show and event schedule and there is no guarantee of hours.

APPLICATION

If you need assistance filling out the form, please email employment@studiotheatre.org or call 202.232.7267 x 0 for assistance. Proof of COVID vaccination is not required at the application stage but may be required if a job offer is extended.

Studio Theatre is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. We are committed to creating a diverse and inclusive environment, and all qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, marital or familial status, sexual orientation, national origin, disability, age, or veteran status.