What are the responsibilities and job description for the Food Hall Attendant position at The Summit Hotel?
Food Hall Attendant
Join a company that is passionate about creating exceptional experiences!
AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.
- The Summit Hotel is designed to engage, enlighten and inspire guests. From thought-provoking works of art to chef-curated dining experiences, The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings, events, weddings, and more, The Summit offers elevated experiences that leave a lasting impression.
- Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.
At AT Hospitality, we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community.
Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community.
JOB LOCATION: Element Eatery
THIS POSITION REQUIRES 2nd SHIFT AND WEEKEND AVAILABILITY
Job Qualifications
Education & Experience
- High School diploma or equivalent and/or experience in a food service establishment or a related field preferred.
Physical requirements
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements
- Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous, and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
- Attend all property required meetings and trainings.
- Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the property.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
- Comply with AT Hospitality Standards and regulations to encourage safe and efficient property operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to cross-train in other areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Job Duties and Functions
Fundamental Requirements
- Keep all work areas clean and properly stocked according to the standard.
- Keep all tables cleaned set according to property specific standards.
- Greeting customers as they enter, and providing the highest level of customer service possible.
- Organizing to-go orders and ensuring they are given out to the correct customer.
- Scan and bag items ensuring guest orders are accurate.
- Break down trays of soiled dishes and linen in the dish area according to established standards.
- Ensure proper food safety and sanitation standards to ensure guest safety.
- Checks supplies in the stationed area and restock accordingly to ensure sufficient supply.
- Complete daily opening and closing duties and cleaning according to established side-work checklist.
- Process sales transactions and accept payments through the property system.
- Calculate the cost of products and services.
- Stay up-to-date on product information and availability of food products.
- Answer the phone in an attentive, courteous, and efficient manner.
- Being knowledgeable of the food vendors in the establishment.
- Assist fellow associates as needed throughout the shift.
- Ensure overall guest satisfaction.
Substitute Food Service Assistant
Food Service -
Williamstown, KY
