Business Analyst/Marketing and Communications - Technology

• Industry-leading performance-based bonus program
• ESOP
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 10-week maternity leave

• Serve as a single point of contact and facilitate solution of business needs including hands-on intranet changes and working with 3^rd party development companies.
• Provide hands on guidance to technical staff analyzing company’s business processes, applications, architecture and infrastructure to identify pain points, make recommendations and execution of said recommendations.
• Perform data analysis, process mapping to reveal process improvement opportunities and root causes. Review and summarization of data for decision making.
• Communicate, collaborate and work with and between IT teams and other departments
• Gather, refine, and analyze data to provide information that supports process improvements.
• Define and convert business requirements, processes, and designs into a comprehensive, robust, efficient, scalable and stable solution.
• Support the team of Technology Analysts to provide solutions to end users and rolling out new technology and processes. 
• Dispose of user system issues and escalate as needed.  
• Creation or oversee creation training videos, documentation, job aids or other training materials. 
• Work with third party vendors and internal project teams to create best practices for standard use of systems. 
• Oversee all phases of project execution including initiation, planning/development, production/execution, monitors/controls, closing/post release activities ensuring project success.

• Experience with writing, social media and/or intranet platforms, MS Office, communications, and editing
• Bachelor’s Degree in Business, Information Technology, Engineering, or related discipline or 5 years of relevant business analysis/technology experience.
• 5 years strong data analysis skills including skills to rapidly learn new data assets.
• Business process skills including process mapping, process management, project management, strategic thinking and change leadership.
• High degree of efficiency and proficiency in understand business process, reshaping processes while integrating new technology solutions.
• Experience with end user systems support. Including diagnosing, researching, resolving end user issues.
• Ability to quickly learn systems purpose, process, and potential to provide a high level of systems support, long-term viability and continual improvements.
• Deep interest in technology and innovation and how it impacts the business.
• Excellent problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions. 
• Experience leading system solution direction with an emphasis on the business architecture, process reengineering and long-term maintainability.
• Excellent communication management; critical thinking abilities; oral, written, and graphic communication skills.
• Must be a self-starter with the ability to work independently and in a collaborative team environment. 
• Excellent people skills with ability to handle difficult personnel situations. 
• Ability to travel as needed (~10%).

Salary : $28,000