What are the responsibilities and job description for the Destin - Shift Manager position at The Track and Fat Daddy's Companies?
The Track, the Southeast’s karting leader and innovator since 1986, is seeking a talented full-time Shift Manager to work with our Operations Team at our exciting and fast-paced Destin Family Fun Center. If you’re looking for a place to offer exceptional guest service, mentor and develop team members, and advance your career in the amusement industry, The Track is the place for you!
Duties and Responsibilities:
- Customer interaction and assessment of all facets of the customer experience
- Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
- Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively
- Ensuring that all staff are strictly adhering to company policies and guest service standards
- Ensure safe operation of all amusement attractions, including kart races, thrill rides, and family attractions
- Assisting with staffing duties including hiring, training, and disciplinary action
- Performing operational paperwork duties including safety, payroll, facility
- Contributing to schedules and employee communications
- Corresponding with and providing regular reports to other members of the management team
- Maintaining the highest standard of facility appearance, including storage areas and the parking lot
- Coordination with General Manager and fellow operations team to ensure that all facility maintenance is performed quickly
- Maintaining efficient and effective operation in accordance with business needs
- Ordering and purchasing operation supplies and merchandise as needed
Job Requirements:
- Must be able to safely lift/push/pull heavy objects (up to 50lbs)
- Excellent customer service skills with a professional and positive attitude
- Ability to work with prolonged periods of walking, kneeling, and standing
- Ability to work outdoors in variations of weather
- Ability to read, write, and communicate in English
- Availability to work evenings, weekends and holidays as required
- Maintain appropriate confidential information
- Innovative leadership skills to include mentoring, motivating, and delegation
- Excellent communication, time-management, planning and organizational skills
Required Experience:
- Customer Service: Minimum 2 Years
- Experience in hospitality, amusement/entertainment, or restaurant industries
- Cash Handling Experience: Minimum 3 Years
Preferred Experience:
- 3 Years or more Team Leadership Experience; or
- Recommendation of current supervisor based on aptitude for excellent leadership skills
Compensation: Competitive wages make up an attractive compensation package.
Job Type: Full-time
